What are the responsibilities and job description for the VIP Bottle Server position at Hook Hall?
About Hook Hall
Situated in the heart of Washington, DC, Hook Hall is a traditional tavern and event venue, designed to transform and transition throughout the day. It is a place our guests go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. We curate environments, events, and experiences that make memorable moments where people feel recognized as human-first, allowing us to positively impact, empower and collectively celebrate others in customized immersive experiences. At Hook Hall, we live boldly and act differently. We're a crew built of dreamers that Deliver the Unexpected each and every day. It is our collective efforts that ensure successful experiences for our patrons, company, and ourselves. This is why we foster a welcoming and accepting work environment.
About the role
Hook Hall is actively seeking VIP Bottle Servers to join our crew. This role is comprised of a combination of skills, blending hospitality, bartending, and service. This role is responsible for serving customers and representing Hook Hall at our affiliated events that cater to our unique brands. Our Bottle Servers embody an All Hands In approach and are ready to assist in various capacities throughout the venue. It is our goal to continually host world-class events, big and small, throughout the year. It is the role of the Bottle Servers to provide an unparalleled VIP experience through each event. Are you ready to catch the creative winds in your sail and help us Deliver the Unexpected?
What you'll do
Hospitality
- Greeting VIP guests as soon as they walk through the door
- Providing guests with accurate wait time estimates during busy periods
- Maintaining a neat, organized front-of-house environment
- Showing guests to their designated area and explaining our policies & procedures
- Keeping guests happy and handling complaints appropriately
- Building rapport with our guests and promoters
- Brainstorming ideas to enhance the guest experience
Bartending and Service
- Assisting with opening/closing tasks and side work
- Maintaining safety and food & food and beverage quality standards
- Inspects the bar prior to opening to ensure that adequate supplies are available.
- Ensures member accounts are properly billed through the Point of Sale System (POS)
- Reports complaints to a manager as soon as they occur.
- Maintains and cleans bar area and equipment.
- Attends staff meetings including pre-shift sessions as required.
- Carefully follows all laws and Hook Hall policies and procedures regarding alcoholic beverage service and informs manager if continued service to a member or guest is in question.
- Serves drinks to members and guests seated at lounge tables.
- Continually practices beverage and revenue control procedures.
Qualifications
- Commitment to and alignment with the company’s core values
- Attend huddles to gain knowledge and understanding of our various events and locations
- Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
- Ability to operate point-of-sales systems
- Keen understanding that a positive guest experience is imperative to success
- Well-organized with ability to take and place food and beverage orders accurately
- Ability to stand and/or walk for prolonged periods of time
- Ability to lift and carry up to 25 pounds for short periods of time
Compensation
- $100 per day 10% commission on table sales
Job Type: Part-time
Pay: $25.00 - $75.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Night shift
Work Location: In person
Salary : $25 - $75
