What are the responsibilities and job description for the Manager of IT Infrastructure and Operations position at Hooker Furniture?
Senior Director of IT Infrastructure and Operations
The Company:
Hooker Furnishings Corporation is seeking an experienced Senior Director of IT Infrastructure to be responsible for the performance, scalability, availability, and security of enterprise infrastructure across a multi-site furniture manufacturing organization. Celebrating over 100 years in business, Hooker Furnishings is a leading designer, marketer, and importer of case goods, leather furniture, and fabric-upholstered furniture for the residential, hospitality, and contract markets.
Position Summary
The Senior Director of IT Infrastructure and Operations is a strategic, hands-on technology leader that will ensure seamless operations across data centers, cloud platforms, and end-user environments while driving high availability and operational resilience. The ideal candidate brings deep experience in enterprise networking, infrastructure standardization, cybersecurity, and risk mitigation within distributed industrial environments. This position will report to our VP of Enterprise Systems and Applications and manage a team of 3-4 IT professionals.
This position can be based in either Martinsville, VA or High Point, NC. This position is an in-office role.
Key Responsibilities:
Enterprise Infrastructure & Network Strategy
- Architect and manage LAN/WAN, SD-WAN, wireless, and internet services across all sites.
- Administer firewalls and secure remote access (Cisco, Meraki, Palo Alto).
- Ensure high availability, redundancy, and standardization across all infrastructure.
Infrastructure Operations Leadership
- Manage on-prem, hybrid, and cloud infrastructure (VMware, Hyper-V, Azure, AWS).
- Lead proactive monitoring, diagnostics, and incident alerting tools.
- Execute disaster recovery and business continuity strategies.
Cybersecurity, Disaster Recovery, and Business Continuity
- Implement layered defenses and endpoint protection.
- Oversee VPN, access controls, and secure authentication.
- Maintain audit readiness and DR documentation.
Operational and Strategic Excellence
- Track KPIs for uptime, performance, and recovery.
- Manage vendor relationships and infrastructure procurement.
- Lead infrastructure programs supporting growth, M&A, and facility expansion.
Team and Stakeholder Leadership
- Build and mentor high-performance teams.
- Serve as strategic IT infrastructure partner to the business.
- Educate stakeholders on best practices in infrastructure and DR/BC.
Qualifications
- 10 years in IT infrastructure and operations, with 5 years in a senior leadership capacity.
- Bachelor’s in Information Systems, Computer Science, Engineering, or related field (Master’s preferred).
- Experience in manufacturing or industrial environments is highly desirable.
Preferred Certifications
- Cisco (CCNP, CCIE), ITIL, Microsoft Azure, AWS, Trend Micro (Deep Security, Apex One), or equivalent.
Why Join Us
- A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation and bonus plan
- Successful and stable organization for over 100 years
- Multinational, global organization with 11 locations in the US and offices in Vietnam and China
- A culture that encourages forward-thinking, team-building and creative problem solving
- Career development focus including training opportunities and leadership development programs
- Tuition reimbursement program
- Emphasis on charitable giving and volunteering in our communities
- Focus on ESG (Environmental, Social, and Corporate Governance)
- Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
- Matching 401k employer contributions
This position can be based in either Martinsville, VA or High Point, NC. This position is an in-office role.
