What are the responsibilities and job description for the Plumbing Service Coordinator / Estimator position at HOOPER?
Description
General Summary:
Responsible for assisting the plumbing service team in all aspects of the operation from estimating new projects to managing existing clients and all the tasks required to be successful.
Principal Accountabilities
Knowledge, Skills and Abilities Required:
General Summary:
Responsible for assisting the plumbing service team in all aspects of the operation from estimating new projects to managing existing clients and all the tasks required to be successful.
Principal Accountabilities
- Actively pursues and acquires new business through developing and maintaining strong client relationships, presentations to prospective clients, and sound understanding of customer’s needs;
- Supervises and coordinates the activities of one or more plumbers, including maintaining an on-call schedule. Plans, organizes, directs, and coordinates equipment, tools and supply needs within the department to achieve project objectives. Monitors the safe performance of the work;
- Schedules service appointments for plumbing service work, including scheduled and non-scheduled on-call duties;
- Assist with service tasks such as payroll, on-call scheduling, purchasing, invoicing, payroll, etc.
- Works with plumbing department project managers to implement project turn-over from construction phase to warranty phase and provide project warranty services to customers;
- Maintains customer communications, performs follow-up call to customers to determine level of satisfaction with service provided, and responds to customer satisfaction concerns;
- Creates and maintains records of customer account information;
- Prepares project cost estimates for small projects. Monitors service department costs, helps establish service fees. Manages administrative aspects of service work (change orders, rental equipment, timesheet coding, billing and expenses, collections, etc.) by working closely with administrative staff and accounting and communicating all financial details to appropriate parties;
- Purchases equipment and standardized materials. Monitors and assesses maintenance and safeguarding of equipment, tools, and supplies. Responsible for proper repair of equipment upon completion of job;
- Strengthens customer relationships through hosting and/or participating in company-supported events, including UW athletic activities, Madison performing arts and other customer area community related functions;
- Attendance at annual divisional and departmental meetings and social functions is required;
- Performs additional assignments as requested by management. May serve on corporate and special division committees as required;
Knowledge, Skills and Abilities Required:
- Minimum two years technical education, plumbing experience, or completion of apprenticeship in a respective discipline. Three plus years of prior experience with related construction industry projects;
- Analytical and problem solving, strong interpersonal, and verbal and written communication skills;
- Good written and verbal communication skills;
- Working knowledge of basic personal computer skills;
- Supervises field crew;
- Works in a variety of environments, including occupied buildings, construction sites, industrial buildings, health care facilities, and commercial establishments. Work in adverse weather conditions may be required. Heavy lifting of 50 – 80 pounds may be required;
- Ability to climb up and down ladders and steps on site is required
