What are the responsibilities and job description for the Client Support Advisor position at Hoosier Hills Credit Union?
Work Environment
As a Retail Banking Professional at Hoosier Hills Credit Union, you will work in a fast-paced and dynamic environment that requires attention to detail, excellent communication skills, and a commitment to delivering exceptional member service.
Main Responsibilities:
- Handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations.
- Foster positive interactions with friendly and informative communication to understand and meet member needs.
- Act as a reliable resource, resolving issues from start to finish with professionalism and care.
- Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.
Requirements
- A high school diploma or equivalent is required. Relevant experience in a retail or customer service role in the financial industry is preferred.
- You should have a strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.
- Loan training and an understanding of lending principles are preferred.
- You must possess outstanding verbal and written communication skills that make every interaction impactful.
- A professional demeanor and a can-do attitude are essential.
