Vice President, Mortgage Operations

Join Our Award-Winning Team as Vice President, Mortgage Operations!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions for 2023 and 2024!

Summary

As the VP of Mortgage Operations, you will be at the forefront of delivering the Credit Union’s back-office mortgage services for both internal and external stakeholders, leading multiple teams committed to delivering top-tier experiences across all fulfillment channels. You will be responsible for developing and implementing strategic initiatives to drive efficiency, ensuring smooth transactions from start to finish by integrating closely with the production team, and ensuring compliance with industry standards. As the VP of Mortgage Operations, you will monitor workflows and queues to ensure service levels are met, develop process improvements, and actively seek methods to streamline business processes to improve throughput, accuracy, and ultimately ensure accountability for the teams and their goals.

This role has responsibility for underwriting, processing, and loan servicing of both internal portfolio loans as well as investor loans, closing & funding, post-loan administration functions such as modification, subordinations and partial releases, compliance management, payment processing, escrow, insurance, and reporting. Through maintaining a high-performing, professional, and well-trained staff, the VP of Mortgage Operations will direct, motivate, and coordinate the development of staff to ensure maximum efficiency.

Location: Bedford, Ellettsville, or Jasper (candidate may choose one of these locations as base of operations.) Hybrid eligible - must be willing to work onsite at least 3 days per week with the expectation that one of the days will be at our headquarters in Bedford.

Reporting Departments: Mortgage Underwriting, Mortgage Processing, Mortgage Closing/Funding, Mortgage Servicing, Secondary Market Management

Salary: $80,203 - $120,305

Detailed Responsibilities:

• To be an integral part of Hoosier Hills Credit Union (HHCU), and the Management Team in living out our corporate mission; “To be better for our members by making a positive difference in their lives and the communities we serve.”

• Develop and execute the strategies for mortgage fulfillment, ensuring alignment with the credit union’s overall mission and objectives. Provides oversight to all operational mortgage departments including underwriting, processing, closing, funding, and servicing.

• Continuously identify and implement strategies to optimize the mortgage lending process, improve efficiency, quality, and drive speed and capacity across all mortgage products. Improve established service levels for turn time for processing, underwriting, closing, and funding across all operational portfolios.

• Partner with key business development resources and project teams to maximize opportunity and output efficiency. Works closely with project and development groups to define, articulate and implement a digital mortgage experience.

• Lead, mentor, and develop a high-performing team of professionals, fostering a culture of excellence and accountability. Set clear goals and performance expectations and conduct regular performance evaluations. Engage, develop, and support your team, focusing on coaching and development of your staff in support of their overall professional growth and development goals.

• Collaborate with Compliance, Legal, Training, to maintain a fully efficient and compliant department.

• Responsible for implementing and executing secondary-market programs and loan participations with partner institutions. Responsible for keeping abreast of all applicable state laws and regulations, investor guidelines and changes (Fannie Mae, Freddie Mac, FHLB, USDA, SBA, GNMA, Third Party) to assure program profitability and compliance.

• Evaluate technology trends and recommend options that can increase efficiency in lending operations and enhance member service.

• Education: Bachelor’s degree in Finance, Business Administration, or a related field.
• Experience: At least 5 years of experience in mortgage lending, preferably in a credit union or similar institution. Must have extensive knowledge of secondary-market programs, specifically FHLB and Freddie Mac, SBA, and USDA.
• Skills:
  • Strong leadership and management skills with a proven track record of driving operational excellence.
  • Extensive knowledge of state and federal lending laws and regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Equal Credit Opportunity Act (ECOA), and other relevant legislation.
  • Proficiency in lending software and technology systems.
  • Ability to qualify and maintain NMLS Registration (Nationwide Mortgage Licensing System).
• Work Environment/Physical Demands
  • Work is a typical administrative setting with climate control and appropriate lighting.
  • May require travel to branch locations semi-regularly. Occasional overnight travel for training, conferences, or industry events.
  • Work occasionally requires lifting up to forty pounds.

Other Duties

Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

As the VP of Mortgage Operations, you will be at the forefront of delivering the Credit Union’s back-office mortgage services for both internal and external stakeholders, leading multiple teams committed to delivering top-tier experiences across all fulfillment channels. You will be responsible for developing and implementing strategic initiatives to drive efficiency, ensuring smooth transactions from start to finish by integrating closely with the production team, and ensuring compliance with industry standards. As the VP of Mortgage Operations, you will monitor workflows and queues to ensure service levels are met, develop process improvements, and actively seek methods to streamline business processes to improve throughput, accuracy, and ultimately ensure accountability for the teams and their goals.

PM19