ToGo Specialist

The mission of Hooters is to Make People Happy and the To Go position is responsible for taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role strives to provide an exceptional experience for our To Go guests including a sincere, positive greeting, quick and efficient service time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring orders are packaged accurately, and receiving payment. This is a part-time position. The To Go position follows the To Go Service Platform to ensure each guest receives an excellent service experience. The To Go position must be aware of new menu items and specials and be able to answer all questions about the menu. The Hooters To Go position embraces the companys core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

Key Metrics

• Team Member Happiness
• Guest Happiness
• Training & Development
• Sales Growth
• Controllable Profit Growth

Primary Accountabilities

• People Leadership
• Guest Happiness

• Food & Beverage QualityAssurance
• Order Accuracy
• Speed of Service
• Accurate Food Presentation
• Friendly & AttentiveCustomer Service

• Financial Management

• Responsible Cash Handling

• Brand Operating Standards

• Welcoming, Personal, & Courteous
• Ensures proper sanitation and food handling
• Prepared, in uniform &Punctual for Shift
• Cleanliness

• Responsible Alcohol Service
• Other

• Menu Knowledge
• Aware of Events & Specials
• Sense of Urgency

Leadership Attributes (Hooters Great 8)

• Puts Guest Happiness First
• Communicates Effectively
• Can Inspire a Team Every Day
• Coaches and Develops a Team
• Ability to Lead People Through Change
• Takes Accountability for Actions
• Drives for Results
• Makes Thoughtful and Timely Decisions

Responsibilities

• Team Player
• Community Outreach & Events Participation
• Sales Generation, including Promotional Items
• Team Communication
• Performs assigned tasks
• Continuous development of food & beverage product knowledge

Knowledge, Skills, Abilities

• Must be 17/18 years of age or older
• Awareness of Safe Food Handling Practices
• Detail Oriented
• Customer Service Skills
• Basic Mathematical Computations Skills
• Ability to promote Brand Integrity
• Ability to maintain Professionalism at all times
• Ability to Communicate clearly
• Ability to Adapt to Change
• Menu Knowledge

?Benefits

• Medical- Partial Employer-paid after 1 year of employment and a threshold of hours are met
• 401(k) plan option- after 1 year of employment and a threshold of hours are met
• Paid Vacation Time- earned after 1 year of employment and a threshold of hours are met

Wage Information

State Regular Minimum or Tipped Wage