What are the responsibilities and job description for the Customer Support Rep position at HOP Energy, LLC?
Job Description
Job Description
The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments.
- Provide quality customer service by responding courteously and accurately to all inquiries in a professional manner.
- Resolving conflicts and negotiate amicable resolutions
- Forward complex issues to the next level when necessary and appropriate
- Document relevant customer interactions
- Customer contact, communication, retention and satisfaction
- Interpreting documents and explain contract options and billing
- Perform administrative and clerical duties
- Maintain accurate client records
- Special Projects
- Additional duties as defined by the Customer Care Manager.
- Previous customer service and call center experience required.
- Excellent verbal, written and telephone communications skills are required.
- Strong computer skills essential
- Ability to work independently
- Attention to detail and problem-solving skills
- Ability to tactfully handle stressful and difficult situations
- Ability to multi-task
- Excellent negotiation skills
- Ability to work flexible hours in order to meet needs of the business.
- High School diploma or equivalent is required
- 2-4 years of college or equivalent business experience is preferred.
- Desire to help others. A “can do” attitude.
Carefully make decisions and think through facts. Analyze issues and evaluate alternatives
Propensity to follow the rules
Ability to remain calm in stressful situations
Attention to detail
A focus on time management. Organize priorities and follow through to complete tasks.
