What are the responsibilities and job description for the Medical Customer Service Rep position at Robert Half?
We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. In this role, you’ll provide exceptional support to ensure operational efficiency in handling medical claims and payments for over 8,000 patients. This is a fully on-site position, so candidates must be available to work from our office during the specified hours of 11:30am - 8:00pm. We’re committed to fostering the skills and potential of our team. Whether you're a seasoned professional or seeking a career change, we encourage you to apply! If you thrive in a collaborative environment and enjoy problem-solving while working with user-friendly systems, we want to hear from you!Key ResponsibilitiesProcess payments, refund checks, and allocate funds accurately.Collaborate on employer-based payments and manage interactions with insurance carriers.Handle medical claims efficiently with a focus on accuracy and timeliness.Navigate Excel with advanced functionality (e.g., V-Lookups) and work seamlessly across multiple screens.Communicate effectively with customers after completing a structured training program.Training ProgramTo set you up for success, we offer a comprehensive 6-week onboarding program, which includes system orientation, program learning, and hands-on exposure to customer interactions. Phone handling begins after 4 weeks, starting with listening sessions and progressing to live customer calls under close mentorship.Who You AreComputer proficiency: Confident with Excel (including V-Lookups) and multi-screen navigation. Familiarity with proprietary software programs or ability to learn quickly.Adaptable background: Team members have successfully transitioned into this role from diverse industries, such as hospitality, retail (e.g., Amazon), and recent college graduates.Customer service expertise: A history of working in customer-facing roles is welcome but not required.Why Join Us?Work in a collaborative and supportive environment with a close-knit team.Gain experience with intuitive in-house systems and processes tailored for efficiency.Be part of a company trusted by patients and recognized for delivering outstanding service.
Salary : $19 - $21
