What are the responsibilities and job description for the Front Office Representative for Rehab position at HOPCo?
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Greet visitors and patients upon their arrival
- Check patients in/out
- Establish and maintain demographics and insurance information
- Verify insurance eligibility
- Verify receipt of primary care physician referral for HMO plans
- Complete system documentation as it pertains to meaningful use
- Collect payments and co-payments for all services
- Follow end of day deposit processes
- Schedule mutually acceptable appointment times for patients and providers
- Schedule physical therapy, occupational therapy, custom orthosis, personal training, wellness testing, and massage therapy visits
- Follow appropriate procedure to obtain necessary authorizations and payments for services provided
- Check upcoming schedules to ensure that all appointments have authorizations, referrals and outstanding payment amounts
- Complete all “tasks” and orders in a timely manner
- Scan internal documents accurately into patient’s medical record
- Track supplies, including business cards and forms; inform administration when orders need to be placed
- Sign for and disburse incoming imaging, equipment and supplies
- Demonstrate courteous and helpfulness toward patients and their families
- Display flexibility in work schedule dependent on clinic needs
- Demonstrate responsible and reliable attendance based on work hours agreed upon and clinic needs
- Other duties as assigned
- Maintains strictest confidentiality in accordance with HIPAA compliance
- Willingness to learn new skills as department deems necessary
Education: High school diploma or equivalent
Certification/Licensure: Not required
Skills:
- Medical Terminology
- Basic typing and computer-based skills
- Strong organizational and interpersonal sills
- Experience with customer service and communication with clients and staff
- Familiarity with answering phones and other office equipment
- Ability to maintain confidentiality of sensitive information
- Ability to prioritize responsibilities and multitask
- Must be able to act calmly and effectively in busy or stressful situations
- Knowledge of insurance plans and procedures
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
- Must be able to establish and maintain effective working relationships with managers and peers.
Physical Requirements:
- Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.
