Bartender

Job Summary

Bartenders are responsible for providing exceptional guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. They must be attentive to our guest needs and make them feel welcome, comfortable, important, and relaxed. Bartenders follow the Guest First – Technology Last rule. Their responsibilities also include cash handling, stocking, cleaning, and organizing.

Essential Functions

Restaurant Operations:

• Apply consistent focus on the guest by paying close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with wait team members, bartenders, and management.
• Greet guests when they enter the restaurant and thank them as they depart.
• When assisting guests, be courteous and professional.
• Provide warm Hopdoddy Hospitality with a smile and eye contact.
• Greet guests, take beverage orders from the restaurant servers or directly from guests.
• Utilize the Guest Right of Way always.
• Deliver drinks to guests, or retrieve guest food from the kitchen.
• Takes To-go orders from guests and coordinates with the kitchen team. When completed, delivers the order to the guest by visually verifying with the guest that all items are in the bag.
• Check the identification of guests to verify age requirements for the purchase of alcohol.
• Conform to the regulations of the alcohol beverage authority.
• Mix drinks, cocktails, and other bar beverages as ordered and in compliance with Hopdoddy recipes and standards to ensure the perfect drink every time.
• Use jiggers when pouring all alcohol.
• Garnish drinks as required by Hopdoddy recipes.
• Arrange bottles and glasses to make an attractive display and merchandise drinks.
• Serve snacks or food items to guests seated at the bar where appropriate. Offers guests waiting for a table a beverage.
• Makes own syrups and sauces following Hopdoddy recipes and standards.
• Demonstrate a thorough knowledge of food and beverage products, menus, specials, and Happy Hour promotions.
• Take initiative and get creative in resolving guest challenges and involve a manager only when previous methods have been unsuccessful.
• Get ice for all the wells.
• Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, prepare inventory or purchase requisitions as needed to replenish supplies.
• Prepare garnishes for the drinks, such as wedges and twists of lime, lemon, and orange.
• Restock the bar with beer, liquor, wine, glassware, juices, etc. Make sure that everything is at the bar and that there are enough backups for the shift. Note: Always rotate the products.
• Clean and organize the beer cooler.
• Implements and enforces sanitary practices for food handling, general cleanliness, and maintenance of bar areas.
• Check the draught beers/soda dispensers to make sure they're working and not empty. Restock as needed.
• Get trash cans and towels and make sure that the bar is clean before opening it.
• Prepare stand banks with the proper amount of cash and hand them out at the beginning of each event.
• Learn and utilize operational procedures for the POS system and register to efficiently process guest transactions.
• Follow all guidelines for collecting payment, including credit card transactions and proper cash handling.
• Verify bill authenticity.
• Work with managers to perform refunds in accordance with Hopdoddy's refund policies.
• Continuously verify the register drawer to maintain proper balances always.
• Prepare cash and receipts for Supervisor review; Prepare drops.
• Assist other positions when needed.
• Perform other related duties, tasks, and responsibilities as required from time to time.

Performance Management & Personal Effectiveness:

• Models personal excellence and consistency in day-to-day behaviors and accomplishments.
• Follows direction in all delegated tasks and projects.
• Demonstrates a positive attitude and approach to their job.
• Maintains professional relationships with all coworkers.
• Participate in and foster positive team relations with both front and back of the house team members.
• Demonstrates the highest standards and acts as a role model for other team members.
• Communicates effectively with leadership team members verbally and in writing when appropriate.
• Shows initiative and sense of urgency in accomplishing tasks and projects.
• Performs multiple tasks effectively and efficiently.
• Works efficiently to meet commitments in a timely manner.
• Stays calm and focused under pressure.
• Demonstrates consistency in approach and behavior.
• Comes to work on time ready for the shift and does not leave until the next shift is set up for success.

Requirements:

Minimum Qualifications:

• Team Player with a sense of humor.
• At least 21 years of age.
• Completed Front of House Training.
• Experience in a fast-paced environment preferred.
• Previous bartending experience required.
• Must have an active Food Handlers Card and Alcohol Safety Certification.
• Demonstrate good math and communication skills.

Knowledge, Skills, and Abilities:

• Knowledge of Job
• Initiative
• Adaptability and Flexibility
• Organization and Planning
• Analytical Ability
• Proper Bar Techniques
• Creativity
• Working Relations
• Communication

Physical Requirements:

• Must be able to lift 30lbs frequently and up to 55lbs occasionally.
• Position requires standing, bending, and walking the entire workday.
• Must be able to work under a high degree of stress on a physical, mental, and emotional level; this includes performing work in a fast-paced manner and making timely decisions.

Disclaimer:

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, team member development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.