Case Manager – Intensive Services

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.

SUMMARY

The Case Manager on the Intensive Services team plays a vital role in supporting the rehabilitation and recovery of individuals experiencing significant mental health challenges. Through consistent, community-based support, the Case Manager helps clients build independent living skills, connect with critical resources, and maintain stability outside of institutional care.  This role combines advocacy, care coordination, care coordination, and hands-on skill building in a way that reflects HOPE’s commitment to trauma-informed, person-centered care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Adheres to agency policy and procedures, as found in the online SharePoint Folder. Also adheres to CARF and ODMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.

Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives.

Support transitions between levels of care, including post-hospitalization or high-intensity services.

Coordinate services across HOPE teams, inpatient providers, and external partners to ensure continuity of care.  Acts as a liaison between inpatient psychiatric facilities to assist in discharge planning and follow-up care from inpatient treatment.

Coordinates the needs of clients and family members with resources available and provides client advocacy as needed with an emphasis on preventing hospitalization.

Participates in outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services.

Build rapport and maintain consistent, face-to-face contact with clients in their homes, in the community, and in the clinic.

Assists clients, individually and in groups, with development of independent and community living skills, social skills, interests, and leisure time activities which will encourage community involvement and integration.

Facilitates twice weekly psychosocial rehab group “Bridges of Hope,” focusing on educating clients regarding mental health symptoms and activities of daily living. Assists with all needs of group members and fellow coworkers during group hours.

Prevent unnecessary hospitalization by recognizing early warning signs and delivering timely interventions.

Use collaborative documentation to complete service notes on the same day, with the client whenever possible.

Assist clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs.

Provide clinical services for at least 80% of caseload.

Maintain accurate and up-to-date records of contact information, financial status, and eligibility for benefits.

Interact with other professionals to discuss therapy or treatment, new resources or techniques, and to share information. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

·         Must meet ODMHSAS and HOPE’s requirements for Behavioral Health Case Manager II certification.  

• Case management experience in behavioral health or social services preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Required to obtain and maintain ODMHSAS BHCM II Certification.

Required to complete Therapeutic Options, or approved safety training and annual updates.

May be required to obtain and maintain First Aid and CPR Certifications.

In order to provide client transportation in private or agency vehicles, must possess current, valid driver’s license, and access to a reliable vehicle with appropriate insurance.    

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and clinical writing/documentation in medical records chart. Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities.

OTHER SKILLS AND ABILITIES

• Deep commitment to serving individuals with complex behavioral health needs with empathy, respect, and dignity.
• Strong interpersonal skills with the ability to build trust, engage clients meaningfully, and meet them where they are—emotionally and physically.
• Ability to apply trauma-informed principles in all interactions, creating a safe, nonjudgmental space for healing and growth.
• Skilled in navigating systems and advocating for clients to access services that promote stability, independence, and recovery.
• Comfortable working in community-based settings, including homes, shelters, hospitals, and public spaces.
• Organized and self-motivated, able to balance a full caseload while meeting documentation and billing standards.
• Collaborative team member who communicates openly, respects diverse perspectives, and contributes to a supportive work environment.
• Tech-savvy and capable of using electronic health records, documentation systems, and virtual communication platforms.
• Willingness to grow, receive feedback, and participate in ongoing training to better serve clients and uphold HOPE’s mission.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. The employee must have vision enough to read written or typed data.  Must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.