Clinical Manager - Hope Cooperative (TLCS, Inc.)

Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento and Yolo Counties. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we’re hiring and offering a sign-on bonus!

Position Title: Clinical Manager
Program(s) and Location: CORE Marconi, CORE X, CORE Howe, New Direction (Sacramento, CA) & Hope Inspire (W.Sac/Woodland)
Schedule: Full-time Non-Exempt, 40 hours per week, Monday - Friday 8:00am-5:00pm (may require working some evenings and weekend schedules)
Pay rate: $41.72/hour - $43.80/hour depending on experience and education

About the Position:

The Clinical Manager is responsible for the day to day operations and clinical oversight of clinical care. The Clinical Manager will collaborate with the Program Director regarding clinical consultation and daily operations. This position is responsible for ensuring program quality, maintaining Agency standards, and ensuring clinical contractual compliance. The Clinical Manager supervises clinical staff within the program.

Additionally, this position is responsible for completing all internal and external quality assurance activities per County Mental Health Plan(s), such as internal and external audit reviews, and overseeing the procedures for maintaining accurate and up-to-date program records. The Clinical Manager ensures that Best Practices of mental health recovery are trained and implemented.

Essential Duties & Responsibilities:

• Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery.
• Provide client assessments and formulate service plans regarding intensive long or short-term treatment.
• Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
• Assists clients and family/caregivers in understanding treatment and the use of therapy and medication. Deliver therapeutic services to clients and family/caregivers, including but not limited to, individual therapy, group therapy and family therapy.
• Works with a multi-disciplinary team to provide integrated psychosocial rehabilitative services and attend meetings to ensure continuity of care for clients.
• Reviews client assessments, client plans and progress notes to assist treatment team with training and accuracy to meet Medi-Cal billing standards
• Assess, train, and support direct reports including interns/volunteers to ensure quality services
• Participates in the internal and county utilization review process
• Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, EHR forms, HMIS)
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual
• Provide after-hours service/back-up and crisis intervention on a rotating basis in applicable programs
• Use motivational interviewing, trauma-informed care, and harm-reduction practices
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Other job duties as assigned

Supervisory Responsibilities:

Directly supervises employees, students, and/or interns as assigned based on agency needs. If staff are licensed by the Board of Behavioral Sciences (BBS) and certified or trained to do so, provides clinical supervision for employees seeking hours toward licensure.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Master’s Degree in the field of psychology, counseling or social work and registered with the Board of Behavioral Sciences
• Ideal candidate is within 500 hours of completion for BBS testing requirement
• Two (2) years of professional experience in a mental health related setting providing direct services. At least one year providing community-based treatment
• Knowledge of, and/or experience working with, County’s EHR forms and Medi-cal billing is highly desirable
• Knowledge of the theories, principles and techniques of family, group and individual therapy, as well as the planning, development and implementation of comprehensive service plans
• Experience supervising staff is desirable
• Knowledge of principles and techniques of diagnostic assessment and interviewing, and the social psychological and physical aspects of mental disorders
• Experience with Medi-Cal requirements is desirable
• Work experience with persons who have substance abuse challenges, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable
• Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable
• Demonstrated knowledge of group work principles and the ability to work effectively with groups
• Consumer of mental health services or a family member of a mental health consumer is desirable

Certificates, Licenses, Registrations:

• Must meet the qualifications of a Licensed Professional of the Healing Arts (LPHA), possessing a valid California License in one of the following professional categories:
  • Licensed Clinical Psychologist
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Marriage and Family Therapist (LMFT),
  • Licensed Professional Clinical Counselor (LPCC) OR
  • Be in the final stages of the process of obtaining licensure (500 hours) for any of the above stated professions and be registered with the Board of Behavioral Sciences.
• Provide own vehicle, possess a valid California Driver’s License and current vehicle insurance. Driving record must meet, and continue to meet the generalized driving guidelines used by our insurance broker
• Must have at least 3 years of driving experience

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings
• Consumer of mental health services or a family member of a mental health consumer is desirable
• Work overtime as requested and approved, including after-hours duty as needed

Benefits:

HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:

• 21 PTO days per year (4 weeks & 1 day)
• 26 PTO days after the 5th year (5 weeks & 1 day)
• 6 days paid sick time
• 11 paid holidays
• 1 Personal Day
• Leadership Development
• Reimbursements
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• 401k match
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• Referral Bonuses
• All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

To apply, visit our Hope Cooperative – Online Career Center

Final Filing Date: Until Filled