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Homeless Outreach Program Manager - Hope Cooperative

Hope Cooperative (aka TLCS, Inc.)
Sacramento, CA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/19/2025

Job Description

Job Description

Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento and Yolo Counties. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we’re hiring and offering a sign-on bonus!

Position Title : Homeless Outreach Program (HOP) Manager

Program(s) and Location : Homeless Outreach Program (Sacramento, CA)

Schedule : Full-time, Exempt, 40 hours per week, Monday - Friday 8 : 00am-4 : 30pm (may require working some evenings and weekend schedules)

Pay rate : $2,860.11 semi-monthly ($68,642 annually)

About the Position :

The Homeless Outreach Program Manager is responsible for all aspects of Homeless Outreach and Training in accordance with Sacramento County outreach standards. The Program Manager serves as a liaison between the City of Sacramento, appropriate referring partners, and the Motel partners. Essentially, this position interfaces with partner organizations to assist with and coordinate temporary housing, encampment outreach and case management services for individuals who are homeless or chronically homeless with the goal of helping people to attain necessary services and / or permanent housing. The chief goal is to improve quality of life for the individual and assist to obtain and remain in stable or permanent housing.

Essential Duties & Responsibilities :

  • Support with the development of program training (internal and external) for new hires, ongoing employee, and community partners
  • Provides daily supervision of Outreach efforts
  • Ensure the daily accuracy and timely completion of data collection and entry, reports, and client charts
  • Ensure the review, evaluation and screening of relevant employment applications. Interview and check references on job applicants. Make hiring recommendations to the appropriate management team member.
  • Assist with assigned organizational development activities, grant writing and other major projects.
  • Requisition and purchase household, maintenance, office and program supplies as applicable
  • Act as a designated Mandated Reporter for the observed or suspected abuse and / or neglect of children, disabled individuals, dependent adults and elder / senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  • Assist in client concerns and complaints, intervene in, and / or oversee, crises and emergencies as they occur
  • Transport clients as needed
  • Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual
  • Complete HMIS training and be proficient in all its aspects

Supervisory Responsibilities :

Directly supervises employees in the assigned program while reporting to the Program Manager. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications :

  • Supervisory Experience – minimum 6 months; within Hope Cooperative preferred
  • Two (2) years of demonstrated experience communicating and interacting with risk and disenfranchised populations
  • Ability to supervise, delegate and provide leadership to staff
  • Knowledge of community organizations and community resources
  • Mental health crisis intervention experience is highly desirable
  • Work experience with persons with substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse), is highly desirable
  • Knowledge of 12-Step Programs and personal experience with substance abuse recovery is highly desirable
  • Lived experience as a mental health consumer or a family member / loved one of a mental health consumer is desirable
  • Other Skills, Abilities, and Job Requirements :

  • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and / or Department of Justice (DOJ) background screenings
  • Consumer of mental health services or a family member of a mental health consumer is desirable
  • Work overtime as requested and approved, including after-hours duty as needed
  • Benefits :

    HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change :

  • 21 PTO days per year (4 weeks & 1 day)
  • 26 PTO days after the 5th year (5 weeks & 1 day)
  • 6 days paid sick time
  • 11 paid holidays
  • 1 Personal Day
  • Leadership Development
  • Reimbursements
  • Eligible for Government Loan Forgiveness Programs
  • Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
  • HSA Contributions
  • Flexible Spending Account
  • 401k match
  • PTO Cash Out
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
  • Employee Assistance Program
  • Regular wage step scale increases
  • Flexible start / end times for some positions
  • iPhone with unlimited data for personal / professional use and laptop for some positions
  • Clinical Supervision towards licensure (for certain positions and upon approval)
  • CEU days for certain positions
  • Up to $500 CEU allowance for certain positions
  • Annual BBQ and staff appreciation awards
  • Annual Gift Card Program
  • Referral Bonuses
  • All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.
  • HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action / Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

    To apply, visit our Hope Cooperative – Online Career Center

    Final Filing Date : Until Filled

    Salary : $68,642

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