What are the responsibilities and job description for the ECM Care Coordinator - Hope Cooperative (TLCS, Inc.) position at Hope Cooperative (aka TLCS, Inc.)?
Job Description
Job Description
Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento and Yolo Counties. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we’re hiring and offering a sign-on bonus!
Position Title : Care Coordinator
Program(s) and Location : CORE Marconi (Sacramento, CA)
Schedule : Full-time Non-Exempt, 40 hours per week, Monday - Friday 8 : 00am-4 : 30pm (may require working some evenings and weekend schedules)
Pay rate : $23.32 / hour - $24.49 / hour depending on experience and education
About the Position :
The Care Coordinator works as part of a multi-disciplinary team to provide and coordinate services and resources for clients. The goal of the Care Coordinator is to provide referrals, crisis intervention, support, and encouragement to enable the client to access and use mental health and other services that prevent hospitalization and incarceration and help the client find and maintain permanent housing and mental stability. This position assists clients with financial matters and entitlement issues and gives the clients the care and attention needed to enable them to learn better coping skills, independent living skills, and techniques to empower clients with recovery, a sense of responsibility, and independence.
Essential Duties & Responsibilities :
- Serve as Point of Contact between the Division of Behavioral Health and subcontracted provider
- Oversee the provision of ECM services at the provider service site
- Maintain a caseload of approximately 40-60 Managed Care Plan (MCP) Members
- Offer services where the MCP Member lives, seeks care, or finds most easily accessible and within MCP guidelines
- Connect MCP Member to other social services and supports he / she may need
- Advocate on behalf of MCP Members with healthcare professionals
- Use motivational interviewing, trauma-informed care, and harm-reduction practices
- Work with hospital staff on the discharge plan
- Engage eligible MCP Members
- Accompany MCP Member to office visits, as needed and according to MCP guidelines
- Monitor treatment adherence (including medication)
- Provide health promotion and self-management training
- Arrange transportation
- Contact MCP Member to schedule an in-person visit with the care coordinator
- Support individuals with active listening, demonstration of empathy, and carry a message of hope and recovery
- Observe, assess, intervene, and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms, and substance use issues
- Develop service / goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development
- Work with a multi-disciplinary team to provide integrated psychosocial rehabilitative services to clients in the community and their homes, and attend meetings to ensure continuity of care for clients
- Provide positive public relations, community referrals, information, and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified
- Accurately complete all necessary forms, reports, and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, Avatar forms, and HMIS)
- Facilitate planning of social, cultural, educational, supportive, and recreational group activities
- Shop for food and household supplies to meet program or client needs
- Ensure the office, house, rooms, units, and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed
- Act as a designated Mandated Reporter for the observed or suspected abuse and / or neglect of children, disabled individuals, dependent adults, and elder / senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm
- Transport clients as needed
- Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual
- Regular and predictable attendance is required
- Other duties may be assigned
Qualifications :
Preferred Qualifications :
MHA III Certification requirements are :
A minimum of four (4) years of full-time equivalent (FTE) direct care experience in the mental health field providing mental health services or physical health services; OR
Master’s Degree or PhD and two years of full time equivalent (FTE) direct care experience in a mental health setting; OR
FTE experience may be direct services provided in a mental health setting in the field of : Physical Restoration, Psychology, Social Adjustment, Vocational Adjustment)
Other Skills, Abilities, and Job Requirements :
Benefits :
HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change :
HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action / Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.
To apply, visit our Hope Cooperative – Online Career Center
Final Filing Date : Until Filled
Salary : $23 - $24
