Branch Operations Director

Job Overview
">Drive Business Success
"> HOPE Credit Union is seeking an exceptional Branch Manager to lead our retail banking operations. As a key member of our team, you will be responsible for the overall performance of assigned branches, ensuring excellent member service, efficient operations, and adherence to procedures and policies.

Main Responsibilities:
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• Manage and oversee all branch operations, including cash handling, transactions, and security protocols.
• Supervise branch staff, providing coaching, training, and development opportunities to ensure high-performance teams.
• Maintain accurate records, reports, and compliance with regulatory requirements.
• Collaborate with cross-functional teams to achieve business objectives and improve member experience.
• Develop and implement strategies to increase deposit growth, reduce losses, and enhance branch facilities.

Requirements:
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• Bachelor's degree in business or a related field (5 years of experience in banking or financial services).
• Proven leadership and supervisory experience, with a track record of achieving sales and operational targets.
• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with retail banking products and services, with the ability to develop and execute sales strategies.
• Strong analytical and technical skills, with proficiency in MS Office applications.

Work Environment:
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• Employee spends the majority of time in an office environment, interacting with members, colleagues, and management.
• Regularly required to sit, stand, walk, use hands to finger, handle, or feel objects, reach with hands and arms, talk or hear.
• Occasional travel to various branches within the company's market.

We Offer:
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• A competitive salary package and benefits program.
• Ongoing training and development opportunities to enhance your skills and career progression.
• A dynamic and supportive work environment that fosters collaboration and innovation.