What are the responsibilities and job description for the Teller Operations Supervisor position at Hope Credit Union?
Job Description
The Head Teller is responsible for ensuring the smooth operation of the teller line, providing guidance and support to tellers, and maintaining high levels of member service. They are accountable for branch losses and profitability, membership growth, and deposit growth. The Head Teller authorizes cash transactions up to $10,000, wires up to $100,000, and approves check deposits up to $5,000. They possess sole control access to the vault and access to retail computer systems. In addition to these responsibilities, the Head Teller assists with resolving member concerns, manages teller operations, and provides excellent and effective communication.
Key Responsibilities
The Head Teller's key responsibilities include leading and overseeing all teller operations, monitoring and reviewing daily transactions, supporting cash operations and branch audits, maintaining adequate security over cash, and managing all dual control processes including ATM, ITM, cash recycler, and night depository. They also oversee cash order management, process and approve wire transfers within limits, open and close the branch, ensure accurate completion of all reports, checklists, and procedures, and perform general administrative duties such as attending meetings, report production, etc.
Requirements
To be successful in this role, the candidate must have a Bachelor's degree, preferably in business, and 3 years of experience in cash handling. Experience within a financial institution is preferred, as well as 1 year supervisory experience. Fluency in English is required, and Spanish is preferred. Key qualifications include strong leadership and communication skills, ability to work independently and as part of a team, and proficiency in cash handling and financial software. Furthermore, the candidate should possess problem-solving skills, attention to detail, and the ability to maintain confidentiality when handling sensitive information.
The Head Teller is responsible for ensuring the smooth operation of the teller line, providing guidance and support to tellers, and maintaining high levels of member service. They are accountable for branch losses and profitability, membership growth, and deposit growth. The Head Teller authorizes cash transactions up to $10,000, wires up to $100,000, and approves check deposits up to $5,000. They possess sole control access to the vault and access to retail computer systems. In addition to these responsibilities, the Head Teller assists with resolving member concerns, manages teller operations, and provides excellent and effective communication.
Key Responsibilities
The Head Teller's key responsibilities include leading and overseeing all teller operations, monitoring and reviewing daily transactions, supporting cash operations and branch audits, maintaining adequate security over cash, and managing all dual control processes including ATM, ITM, cash recycler, and night depository. They also oversee cash order management, process and approve wire transfers within limits, open and close the branch, ensure accurate completion of all reports, checklists, and procedures, and perform general administrative duties such as attending meetings, report production, etc.
Requirements
To be successful in this role, the candidate must have a Bachelor's degree, preferably in business, and 3 years of experience in cash handling. Experience within a financial institution is preferred, as well as 1 year supervisory experience. Fluency in English is required, and Spanish is preferred. Key qualifications include strong leadership and communication skills, ability to work independently and as part of a team, and proficiency in cash handling and financial software. Furthermore, the candidate should possess problem-solving skills, attention to detail, and the ability to maintain confidentiality when handling sensitive information.
Salary : $100,000
