SSVF Intake Specialist

POSITION SUMMARY:

The Intake Specialist is a full time staff position serving as the initial point of contact for individuals and families entering the SSVF program. The Intake Specialist conducts the SSVF assessment, identifies program eligibility, prepares client files, and facilitates referral to case management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Duties:

• Manages a high volume of intakes while maintaining high levels of customer satisfaction and data quality.
• Conducts comprehensive intake with individuals and families to document: housing status, income, non-cash benefits, current needs, household information, and all other required information.
• Maintains fluency in admission requirements for participating projects to ensure accurate eligibility determinations.
• Communicates program policies and expectations to clients and community in a clear and detailed manner, and confirms understanding.
• Develops and maintain relationships with partner agencies, community organizations, public assistance entities, and stakeholders to facilitate successful referrals, service delivery and continuity of care.
• Develops and maintain relationships with all departments within the organization to enable inter- agency collaboration.
• Able to accurately and effectively communicate the mission of Hope for All Gulf Coast and it’s programs, including SSVF, to community members, stakeholders, partner agencies and clients to promote awareness and understanding.
• Participates in events designed to promote awareness of homelessness and / or provision of services to homeless individuals/families.

Record Keeping:

• Maintains accurate record of each contact with a client via the HMIS and hard copy file.
• Ensures data completeness and quality rates in the HMIS are consistent with applicable HMIS Policies & Procedures and electronic records accurately reflect client’s housing status, household composition, and related client level information.
• Completes data entry in the HMIS based on the current version of the SSVF HMIS workflow.
• Ensures hard copy files include required documentation based on program Policies & Procedures and accurately reflect client’s housing status, household composition, and related client level information. Submits all vehicle fuel receipts, attached to an approved purchase order, to the Director of SSVF in accordance with Hope for All Gulf Coast Policies & Procedures

JOB REQUIREMENTS:

• Keep accurate records and reports as directed
• Participate in required training
• Attend department meetings and staff meetings
• Ability to communicate with participants
• Become familiar with agencies and procedures for mainstream benefits applications
• Become familiar with CTI Case Management Model
• Become familiar with HUD rules and regulations
• Valid Alabama Driver’s License and clean driving record.

MACHINE/EQUIPMENT/SOFTWARE USED:

• Computer
• Copy Machine
• Telephone
• Calculator
• Passenger vehicles
• HMIS / ServicePoint information management software

QUALIFICATIONS AND REQUIREMENTS:

• Preferably a Bachelor’s Degree in Behavioral or Social Science or comparable field
• Good oral and written communication skills
• Ability to plan and organize self and work to meet goals
• Must have a valid driver’s license for the state of Alabama and a clean driving record
• 1 year of related experience

DEMONSTRATED COMPETENCE:

• Communications skills, both with clients and coworkers
• Collaboration with apartment complex managers and other community resources/linkages
• Accurate record keeping
• Organizational skills

WORKING ENVIRONMENT:

• Ability to work with diverse populations
• Ability to be tactful and flexible
• Ability to conduct business with the diverse personalities of our clients
• High energy level
• Comfortable performing multi-faceted projects in conjunction with day-to-day activities
• Superior interpersonal abilities
• Good reasoning abilities and sound judgment

MARGINAL FUNCTIONS:

• Sitting for two or more hours
• Standing for two or more hours
• Stooping for two or more hours
• Lifting/moving boxes, appliances and furniture, no more than 50 pounds
• Lifting projector, DVD player, Radio

PHYSICAL DEMANDS:

• The physical demands described on this form are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Job Type: Full-time

Pay: $31,000.00 - $34,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $31,000 - $34,000