Quality Assurance/Quality Control

The QA/QC Specialist at HOPE for Prisoners (HFP) is responsible for providing programmatic, administrative, and technical support for the grant funded HOPE program. This position schedules, reviews, analyzes, and updates data to ensure program compliance.

HFP is a growing organization with strong community partners including Las Vegas Metropolitan Police Department and the Las Vegas faith-based community. Understanding and embracing the organization’s culture and the community resources available are essential to client success.

Duties and Responsibilities: Typical duties will include, but are not limited to:

• Coordinates the HOPE grant funded quality assurance process for all Career Coaches, Re-entry Supervisor, and Program Manager
• Manages the HOPE grant funded client follow-up process for programmatic performance outcomes including client engagement and data input

· Accurately and timely records program data in the MIS system and accurately maintains all necessary forms

• Works collaboratively with community partners to assist clients in accessing various services and community resources
• Performs other related duties as assigned
• Multi-site work

Education and Experience Required:

• Associates degree or equivalent education and/or experience
• Minimum one-year experience as Program Support Specialist, Quality Assurance Specialist, Administrative Coordinator, or relevant experience

· Experience in grant-funded programs, workforce development, or career services

· Experience with WIOA specific grant is a plus

· Excellent communication skills, both written and verbal

· Superior organizational and time-management skills

• Ability to establish good professional relationships with staff, employers, clients, and diverse populations
• Ability to function in a fast-paced environment

Preferred:

• Bachelor’s degree or equivalent education and/or experience
• Three plus years’ experience as Program Support Specialist, Quality Assurance Specialist, or Administrative Coordinator
• Familiarity with reentry populations

Knowledge, Skills and Abilities:

· Proficient in Microsoft Office programs

· Strong organizational skills and ability to keep accurate and complete records

· Ability to prioritize competing deadlines while delivering assistance with compassion, respect, and patience

· Excellent communication skills including ability to generate professional technical written reports with accuracy

· Ability to create and deliver presentations and workshops

· Knowledge of pertinent federal, state, and local law and regulations including employment laws

· Knowledge of local agencies assisting with employment opportunities and placement

· Knowledge of HFP mission, values, and program

· Dependable and adaptable to needs of a growing organization with strong community partnerships

· Outcome focused with the ability to manage competing demands

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move boxes up to 40 pounds
• Ability to sit at a computer for prolonged periods of time
• Ability to work in a typical office environment
• Flexible schedule required, occasional nights and weekends
• Ability to tolerate stress
• While performing the duties of this job, the employee is regularly required to speak and interpret verbal communication
• Ability to conduct tasks and successfully perform under critical deadlines
• Manual dexterity to operate office equipment and examine documents, records, and files

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Nights as needed
• Weekends as needed

Ability to Commute:

• Las Vegas, NV 89166 (Required)

Ability to Relocate:

• Las Vegas, NV 89166: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000