IT Technician

Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families – from physical, mental, and intellectual to residential, vocational, and spiritual.

IT Technician

Duties and Responsibilities:

• Provide technical support via phone, email, and in-person for hardware, software, and network issues.
• Deliver exceptional customer service while troubleshooting and resolving end-user technology problems.
• Process and manage service desk tickets according to priority and SLA requirements.
• Support Microsoft 365 applications and assist users with account management, email configuration, and basic software training.
• Perform basic network troubleshooting and connectivity issue resolution.
• Assist with employee onboarding/off boarding processes including equipment setup and account management.
• Maintain accurate documentation of support interactions and solutions in the ticketing system.
• Manage and track IT assets including hardware inventory and software licenses.
• Regular and reliable attendance is required.
• Travel to offsite locations for technical support as needed.

•

Requirements:

• Associate degree in IT-related field or equivalent experience.
• 1-2 years help desk support experience preferred.
• Strong customer service skills with proven ability to communicate technical concepts to non-technical users.
• Experience with Microsoft 365 administration and troubleshooting.
• Knowledge of basic networking concepts and troubleshooting.
• Demonstrated problem-solving abilities and eagerness to learn new technologies.
• Experience with help desk ticketing systems and asset management.
• Clearance from all applicable background checks.

Benefits:

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Bereavement Leave
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

If this all sounds like a good fit, you are here for a reason. Apply today. We offer competitive compensation, benefits, and scheduling. And you’ll be able to put your gifts to good use, which comes with its own amazing rewards.

Salary : $15,000