What are the responsibilities and job description for the Manager of Admissions position at Hope Haven, Inc.?
Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families - from physical, mental, and intellectual to residential, vocational, and spiritual.
Manager of Admissions
Duties and Responsibilities :
- Develop and implement efficient intake and admissions procedures that foster strong partnerships with members, families, case managers, referral, and funding sources, leading to increased referrals.
- Collaborate with Hope Haven leadership and staff to provide prompt, responsive service to Managed Care Organizations (MCOs) and referral sources, ensuring high customer satisfaction and effective internal and external communication.
- Respond to inquiries from referral sources within 24 hours, offering recommendations and referral packets as needed.
- Create and maintain electronic referral files within 24 hours of receipt; manage admissions information until case assignment or closure.
- Address and resolve MCO concerns by identifying issues, coordinating resolutions, and following up for satisfactory outcomes.
- Ensure admissions procedures comply with all applicable regulations and support seamless communication with service teams.
- Coordinate and conduct pre-placement tours and interviews for Community Living and Employment sites.
- Establish processes and quality reviews to complete all enrollment requirements before or on the enrollment date.
- Prepare annual reports on intake and admissions activities and conduct six-month post-closure follow-ups on ineligible referrals.
Qualifications :
Benefits :
If this all sounds like a good fit, you are here for a reason. Apply today. We offer competitive compensation, benefits, and scheduling. And you'll be able to put your gifts to good use, which comes with its own amazing rewards.
Other details
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Salary : $21 - $23
