Resident Advocate

HOPE HOUSE

JOB DESCRIPTION

POSITION: RESIDENT ADVOCATE (RA)

REPORTS TO: Executive Director

POSITION SUMMARY:

Monitors safety and security of residents during scheduled shifts. Monitors residents to ensure

they are in their rooms at the designated times; Answer telephone and appropriately handle calls,

Including crisis calls; Intervene in emergencies; Keep accurate documentation and records;

Coordinate all scheduled activities during assigned shift and document as required by policy.

Empower and encourage clients on a positive path as they work on life goals.

POSITION QUALIFICATIONS:

• Completed high school or GED equivalency
• Must have ability to be flexible and make appropriate judgments quickly.
• Must possess strong interpersonal skills
• Must be a strong role model for clients and represent HH in positive manner
• Must have basic reading and writing skills
• Must be available for night, weekend and holiday schedules and/or flexible as needed
• Must maintain confidentiality at all times
• Must be able to meet physical requirements listed in job description below
• Must be able to participate in assigned and available training relevant to performing job duties

RESPONSIBILITIES:

• Ensure safety and security during designated shift
• Make sure all doors and windows are locked (make routine security rounds as noted in policy); Ensure alarm is turned on at designated times.
• Does not give any information regarding clients to phone callers; adheres to and maintains confidentiality of client information.
• Ensures that appropriate safety measures are followed in the shelter such as electrical cords, irons and curling irons, general safety, etc.
• Supervision
• Ensure residents are accounted for during shift and in their rooms at designated times, including scheduled residential meeting/education sessions
• Checks all rooms at frequent intervals, documents head counts. Notify supervisor of any resident who is not in the building after curfew.
• Monitor sign in/out sheets for residents, volunteers, vendors, guests, etc.
• Supervise daily living in communal environment ensuring that safety is a priority
• Prepares menus with feedback and assistance from Dietician, follows through with documentation per policy.
• Ensure that residents complete daily chores, document participation or lack of.
• Ensure that empowerment based services are appropriate for daily living
• Maintains inventory of pantry and other areas of storage
• Is alert to the environment at all times; follow through with submitting house needs list and requests, incident reports, etc.
• Documents temperature logs and pest control logs, bed night sheets, daily meal documentation of who eats, completes request forms and follows protocol, and maintains filing system for reporting processes
• Review Residential Handbook with new clients and completes an orientation with all new clients as they enter the program.
• Maintains all other required documentation per policy.
• Maintain the shelter office/command center
• Answer the phone, take messages, complete crisis call sheets, be positive advocate for crisis calls, transfer calls to other staff members, etc.
• Maintain positive public relations with all callers; courtesy, polite, professional
• Ensure resident confidentiality by giving out no information that would breach confidentiality policies.
• Maintains accurate files, records of events during the shift; ensure documentation is appropriate
• Ensure mail is delivered to main office daily.
• Intervene in Emergencies
• Intervenes fights and misunderstandings among residents in a positive and proactive manner; Utilizes positive conflict resolution skills.
• Documents incidents and accidents and report immediately to supervisor
• Maintain calm and rational approach to emergencies and use protocols established to successfully handle emergencies
• Call 911 in the event there is an emergency that cannot be handled internally (aggressive behaviors by others in the shelter or fire, etc.)
• Coordinate scheduled activities
• Greet scheduled guests and arrange for their needs to be met.
• Ensure volunteers are operating within approved policies and that volunteers sign in and documents their hours and service to Hope House.
• Ensure client attendance at mandatory functions
• Facilitate house meetings as assigned
• Facilitate peer support groups as assigned
• Team Work

A. Work directly with clients to monitor progress toward goals

• Give individual assistance in life skills, job search skills and other goal related skills to clients
• Report to Case Manager or Program Manager on progress and concerns using established client logs
• Work with entire staff to ensure consistent and quality assistance to the client as she works toward goals.
• Motivate and encourage women and their children toward self-sufficiency; document as required
• Maintain necessary education and certification
• Attend all staff meetings and in-service training meetings according to policy
• Attend any relevant seminars and workshops if relevant to job duties.
• Read all circulated materials such as memos and educational materials; sign off and file in memo binder or post as instructed.
• All other assignments as directed by the Case Manager and/or Executive Director.
• Works 100% in program.

PHYSICAL REQUIEMENTS

• Moderate walking, standing, climbing stairs, stooping, bending, kneeling, crouching, reaching, pushing, pulling of weight, and light lifting and carrying, sitting at desk or other sitting areas.
• Moderate use of hands to include grasping, both firm and light.
• General house cleaning activities from time to time.
• In event of a crisis or emergency be able to demonstrate crisis intervention skills

I have reviewed and received a copy and understand my responsibilities.

EMPLOYEE DATE

_________________________________________ _______________

SUPERVISOR DATE

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 16 – 36 per week

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Work Location: In person

Salary : $10