Administrative Assistant

Administrative Assistant

We are helping people overcome. Join us.

Each year at Hope Network, 2,800 talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

• Competitive hourly rate starting at $19.50, with flexibility based on experience

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

• Performs a diverse range of administrative tasks to support Hope Network programs, leadership, and assigned staff. Responsibilities include managing highly complex and active patient and staff calendars, drafting confidential correspondence, overseeing systems that support daily program operations, maintaining patient records within the electronic medical record system, coordinating supplies, and organizing events.
• Obtains and verifies consumer insurance, contact details, authorizations and copay information prior to intake and at defined intervals.
• Greet all patients and visitors in a prompt and professional manner. Answering the phone politely using proper telephone etiquette. Responds to inquiries from patients, visitors, staff members and other stakeholders in a timely manner.
• Assists in scheduling appointments for patients to be evaluated or seen by the appropriate clinician. Provide reminder calls to patients prior to their appointment. Facilitate patient flow by notifying clinicians of patient arrival or delays and communicating schedule changes with patients and clinical staff.
• Record maintenance and disclosure: utilize internal and external EMR systems to initiate, maintain and discharge patient records following all HIPAA and confidentially guidelines. Manage the release of patient information in accordance with Hope Network policy and procedures in conjunction with Hope Network Medical Records Technician. Document patient record disclosures in the electronic medical records system.
• Researches, prioritizes, organizes, and follows up on incoming issues and concerns, including those of sensitive or confidential nature; works with leaders as needed to determine the proper course of action, referral or response.
• Provides leadership to build relationships crucial to the success of the organization and manages a variety of special projects for the assigned program/leader(s), some of which may have organizational impact.
• Responsible for keeping the front office, reception area and conference rooms clean and organized; submitting maintenance requests as needed. Maintain office supply and toner stock levels.
• Serve as an IT liaison troubleshooting telephone, computer, printer, and copier and AV equipment issues.

Anticipated Work Schedule

Monday-Friday 8:30am-5:00pm

Job Requirements

• Bachelor's degree required or a combination of education and demonstrated experience.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.