Front Desk

Greet patients, visitors, customers at front desk

· Answer and screen incoming calls in a professional and courteous manner

· Determine the appropriate time of appointment and schedule accordingly

· Schedule follow up visits for existing patients

· Address patient/customer concerns and direct them to the appropriate personnel and follow-up to ensure concerns or issues are resolved

· Prepare patient charts at least one day in advance

o Ensure all prior referrals are sent to other offices

o Obtain all prior records before the day of the appointment

o Coordinate referrals

· Conduct appointment confirmation phone calls two days in advance and reschedule appointments as needed

· Type correspondence, reports, and memos in patient’s file

· Oversee front office flow during clinic and ensure an efficient and productive clinic session

· Reschedule missed/no show appointments

· Check voicemails daily

· Maintain inventory and submit front office supply order to administration

· Maintain waiting room and patient restrooms

· Provide support to the Office Manager and other duties as requested and deemed appropriate for this position

· Complete any other tasks within the scope of the position