Administrative Support Specialist

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator <<<<<

*Salary Range: $5,720.00 - $5,902.00 per month commensurate with experience and qualifications.

Summary 

Serving as supervisory level after hours on-call respondent, supporting people served by the SLS program and their Hope Services direct service staff. Supervision of assigned roommates/companions. Responsible for: Consumer protection, rights, grievance procedures, fair hearings, direct service staff scheduling, and incident reporting. 

Essential Functions 

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 

1.    With support from backup respondent, field emergency phone calls

pertaining to the Supported Living Services program during assigned

hours and take appropriate responsive action for each call received.

2.    Assures adequate staffing through scheduling of direct service and substitute

staff as assigned, as well as providing direct coverage of shifts as needed

during assigned on-call hours. Supports in supervision of assigned staff in

the households of consumers. 

3.    Provide 1:1 support in the consumer’s home and community as identified in

their Personal Plan. 

3.    Assist and participate in the Person Centered Planning Process. 

4.    Acts as advocate on behalf of consumers served. 

5.    Complete required forms and accountability documentation, incident reports,

case recordings, billing, and other required documentation.

6.    Responsible for maintaining a professional relationship with consumers,

family members, doctors (medical, specialist, clinics) and appropriate others.

Represents Hope Services in the community. 

7.    Acts as a mandated abuse reporter. 

8.    Perform other duties, as assigned, to assure efficiency of program services 

Qualifications Required 

Bachelors Degree in rehabilitation, social sciences, special education, health, public administration, social work, or an approved related field plus 3 years of approved experience in rehabilitation or social work or an approved equivalent combination of education and experience. 

Required Knowledge and Skills 

1.    Knowledge of community services 

2.    Implement ISP objectives 

3.    Knowledge of client rights/advocacy 

4.    Knowledge of transportation services 

5.    Health & Safety considerations 

6.    Use of Microsoft Office Suite

Environmental Conditions 

Extensive driving around town and in the consumer community; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; work nights and weekends; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in consumer homes, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and in office environment; produce work on computers/office equipment. 

On-call Duty Schedule (subject to change based on program needs)

Evening/overnight on-call duty five days weekly

Some holidays

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

Salary : $5,720 - $5,902