Property Manager

Property Manager

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org 

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. 

We'd like to learn more about you—apply for the role! What's our team like? 

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.

Alex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.

Christina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20 years in finance; enjoys traveling and family time.

Beth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing, cooking, gardening, and traveling.

Bill—Director of Properties and Support Services—Resides with his partner. Licensed Marriage and Family Therapist with 25 years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.

Cayla—Director of Evaluation and Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.

Debbie—Director of Development and External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

Dominick—Director of Re-Entry Housing and Services—A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.

Jasmine—Consulting Director of Strategic Initiatives—Resides with her husband, three children, and three dogs. MS in Organizational Leadership and Innovation; co-convener of the Multi-faith ACTION Coalition and board member.

Kristina—Director of Human Resources—Resides with her spouse, child, and French Bulldogs. 20 years in leadership, operations, and people management; Bachelor's in Business Administration, SHRM-SCP certified; enjoys family time, lifting weights, indoor cycling, hiking, and laughter.

Mashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' DEIB Committee and board member.

Tanya—Director of Rapid Re-Housing and Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15 years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.

WHO WE ARE LOOKING FOR:

Guided by the Properties & Services Manager, the Property Manager assumes a pivotal role in the Assertive Choices Creating Empowerment through Services and Shelter (ACCESS) and/or Mental Health Services Act (MHSA) programs, orchestrating housing unit occupancy and maintenance. This position also plays a key role in providing essential backup support for various multi-site program units, including many individual units spread across Contra Costa County, as well as some site-based clusters of program units. The scope of responsibilities encompasses a wide spectrum, including overseeing tenant rental agreements, supervising maintenance and repair workflows, engaging with landlords and owners, ensuring accurate tenant records, and conducting thorough unit inspections. 

Distinguished by its dynamic balance between office-based tasks and hands-on fieldwork, this role serves as a linchpin for tenant satisfaction and operational excellence. Within the office environment, meticulous attention is given to managing tenant agreements and maintaining impeccable records, setting the foundation for streamlined property management. Beyond the office, the Property Manager steps into the field, delivering high-quality on-site property management services. Covering an extensive portfolio of units and tenants scattered across Contra Costa County, this facet of the role embodies dedication and adaptability. 

Supervisory Responsibility: None

WHAT WILL YOU DO:

Resident Support: 

• Maintain familiarity with all assigned residents. 
• Collaborate closely with all supportive staff connected to residents to support residents to overcome issues that may place them at risk for eviction, including but not limited to: behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency. 
• Encourage all residents to take advantage of the services and programs available to them. 
• Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents' cultural needs. 

Property Management: 

• Ensure unit vacancies are filled within 45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections. 
• Ensure timely and high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard. 
• Assist with resident intake/certification/verification paperwork. 
• Maintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants. 
• Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc. 
• Ensure smooth move-in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable. 
• Manage resident complaints and issues. 
• Calculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff. 
• Maintain good working relationships with landlords/owners who lease to Hope Solutions.  

Cultural Responsiveness: 

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively. 
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals. 
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. 

Organizational/Administrative Responsibilities: 

• Professionally represent Hope Solutions in all circumstances. 
• Comply with policies, procedures, standards of practice, and outcome requirements for the program. 
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients’ behalf, and assuring consumer safety. 
• Comply with all local, state, and federal regulations as well as with Hope Solutions policies and procedures. 
• Maintain knowledge of and compliance with Fair Housing regulations. 
• Assist with the creation/distribution of client satisfaction/feedback surveys. 
• Assist with data entry and completion of financial reports, tenant statements, billings, and correspondence. 
• Update the Properties & Services Manager, Director of Properties & Support Services, and the Finance department on financial matters regarding monies received and spent for maintenance, repair/rehabilitation, insurance claims, and reports. 
• Attend all required meetings, including but not limited to: Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies. 
• Attend program development meetings as required. 
• Interface and integrate efficiently with Hope Solutions management, service providers, and residents. 
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner. 
• On-call, after-hours, and backup work will be required. 
• Other duties as assigned. 

Position Qualifications: 

• Knowledge of and belief in “Housing First” philosophy and strategies. 
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities. 
• Experience with and/or interest in handling light maintenance skills is strongly preferred. 
• AA or AS degree in Business or field applicable to property management and/or a minimum of 3 years’ experience in property management. 
• Knowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties. 
• Bi-lingual in English/Spanish is a plus. 
• Outstanding written and verbal communication skills. 
• Computer proficiency in the use of Microsoft and database applications. 
• Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work. 
• Must pass LiveScan screening and TB test. 
• Salary contingent upon skill and experience. 

Physical Qualifications: 

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs. 
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance. 
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails. 
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing. 
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations. 
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night. 

Compensation & Benefits:

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Salary : $66 - $71