What are the responsibilities and job description for the Care Navigator Crisis Services position at HopeLink Behavioral Health?
Care Navigator
For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of hope for individuals and families facing behavioral health challenges and life crises. We envision a world where everyone has access to the support they need. Through quality services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can thrive.
Summary:
The Care Navigator is responsible for completing resource referral and follow-up calls to clients based within northern Virginia. Care Navigation provides a seamless solution that helps individuals and families access care in their communities, ensuring individuals and their families never have to navigate their needs alone. The Care Navigator bridges the Regional Crisis Call Center back to the available resources within the public mental health system and human service access points.
Primary Duties:
- Complete scheduled follow-up call contacts with individuals to facilitate care transitions.
- Provide resource referrals to individuals seeking them and utilize warm transfers when appropriate.
- Build and maintain resource and referral library for use by care navigators, follow-up crisis workers, and the follow-up supervisor.
- Document all follow-up contacts appropriately and thoroughly using the correct documentation portals or platforms.
- Participate in opportunities for professional growth and development to stay current on job-specific knowledge, particularly the most current resources and referrals available for clients.
- Participate in regional meetings as requested.
- Respond to crisis contacts by greeting clients and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texter.
- Explore the individual's emotional and mental state using active, positive, comforting, and problem-solving language; following established protocols; identifying warning signs; and assessing the degree of clients' risk.
- Provide safety and security for individuals by assuring them of their confidentiality and privacy and ensuring that any information shared by the client is kept confidential.
- Accurately reflect crisis contact interactions in corresponding contact reports throughout and at the end of each contact.
- Complete administrative tasks as assigned by the CrisisLink Follow-Up Supervisor or Lead Clinician.
Qualifications:
- Bachelor's degree in human services field required; CPRS is preferred but not required.
- Communication interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
- Working knowledge of complex mental health and human services within northern Virginia
- Knowledge of and experience with Virginia based mental health organizations and resources
- Ability to exercise excellent independent judgment with minimal direct supervision.
- Excellent oral and written communication skills, Spanish-speaking bilingual skills a plus
- Ability to work individually and within a team environment and adjust to changes in workflow daily.
- Private and confidential workspace required.
Benefits:
- Mon. - Fri. 8:00 a.m. - 12:00 p.m.
- Estimated salary depending on related experience
- Medical/Dental/Vision
- Paid Holidays
- PTO and Sick Time, Birthday Time (Up to two (2) hours of leave the week prior to, week of, or week after birthday)
- 403b with Employer Matching
Ready to Make a Difference?
Join our team and help individuals achieve their employment goals. Apply Now!
https://hopelink.applicantpro.com/jobs/
HopeLink Behavioral Health is an Equal Opportunity Employer.
