What are the responsibilities and job description for the Program Assistant position at HopeLink Behavioral Health?
Program Assistant
For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of hope for individuals and families facing behavioral health challenges and life crises. We envision a world where everyone has access to the support they need. Through quality services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can thrive.
Summary:
The Program Assistant on the Care Navigation Team is responsible for receiving and processing service requests, scheduling appointments, updating records, and providing administrative support. The role involves working with individuals and families to connect them with necessary resources and services within their community.
Primary Duties:
- Receive and process service request calls, emails, and online submissions.
- Provide basic information about Care Navigation Services.
- Schedule follow-up appointments for Care Navigators.
- Collect and input demographic information into the electronic health record.
- Provide basic resource and referral information to individuals and families.
- Maintain and update the resource and referral library.
- Send and compile client satisfaction surveys.
- Prepare monthly and annual reports.
Qualifications:
- High School Diploma or equivalent
- Bilingual a must (English, Vietnamese, or Arabic)
- 1 -3 years of administrative experience (behavioral health or healthcare preferred)
- Strong computer and organizational skills (advanced proficiency in Microsoft Excel and Word)
- Experience with an Electronic Health Record (EHR) system is highly preferred but not required
- High degree of empathy and a desire to engage with individuals and families
Benefits:
- $46,000- $50,000 - Estimated salary depending on related experience
- Monday- Friday 8:00am - 5:30pm EST (depending on 1/2 or 1 hr. lunch break)
- Medical/Dental/Vision
- Paid Holidays
- PTO and Sick Time, Birthday Time (Up to two (2) hours of leave the week prior to, week of, or week after birthday)
- 403b with Employer Matching
Ready to Make a Difference?
Join our team and help individuals achieve their employment goals. Apply Now!
HopeLink Behavioral Health is an Equal Opportunity Employer.
Salary : $46,000 - $50,000
