What are the responsibilities and job description for the 988 Call Center Quality Assurance and Data Analyst position at Hopewell Health Centers, Inc.?
Hopewell Health Centers is a nationally accredited federally qualified health and community mental health center with 23 sites across TEN counties throughout Southeastern Ohio (Athens, Franklin, Gallia, Hocking, Jackson, Meigs, Perry, Ross, Vinton, and Washington). We are currently seeking Quality Assurance and Data Analyst to join our 988 Call Center team located in Athens, OH.
As a Quality Assurance and Data Analyst, you will responsible for the collection, aggregation, and submission of required data surveys, requests, and submissions. This position will work towards goals set forth via the Ohio 988 Capacity and Quality Improvement Develop Project. Additionally, the individual will ensure that all forms of documentation relevant to the Crisis Call Center adhere to internal and external standards. This positions primary role will focus on both Quality Assurance and Data Analytics. There is an expected responsibility to perform duties and function as a Crisis Call Center Specialist.
Position shift will cover 5 days a week (specific days subject to Call Center needs) 8:00AM-4:00PM, with weekends and fill-in shifts as needed.
**Please note that this position has the potential to be a high stressed job.**
What do we look for in our Crisis Call Center Specialists??
- Bachelors Degree in mental health or related field
- Experience in a mental health setting or equivalent in mental health related field with knowledge of mental health and substance abuse problems
- Master’s Degree in related field with licensure through Ohio Counselor, Social Worker, and Marriage and Family Board, or Doctoral Degree in Psychology with Board-Licensed Psychologist preferred.
- Ability to work as part of a multi-disciplinary team and to be sensitive to the cultural needs of the clients and their families.
- Good verbal and written communication skills
- Must be personable, reliable, and organized.
- Previous supervisory experience preferred.
What are some of the benefits of working for Hopewell Health Centers?
- $1,500 signing bonus after 3 months for Full Time
- NHSC Loan Repayment eligible for certain positions
- Medical/Dental/Vision
- 401K and match
- Life Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Referral Bonus Program
At Hopewell Health Centers, Inc., our Mission is to provide access to affordable, high quality, integrated health care for all. Our organization offers a wide range of services, which includes comprehensive behavioral health care, dental health care, and primary health care.
Hopewell Health Centers, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- mental illness: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Crisis intervention: 1 year (Preferred)
- Quality Assurance & Data Analyzing: 1 year (Preferred)
Ability to Commute:
- Athens, OH (Required)
Work Location: In person
