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Position Title: Advocate Case Manager
Supervisor: Director of Advocacy Services
FLSA Status: Exempt
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Schedule: Hybrid, Monday – Friday, 9 AM – 5PM Employment Status: Full Time, 40 hours/week
Salary Range: $46,350
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The Advocate Case Manager is responsible for providing crisis intervention, short- and long-term case management, advocacy, and support services for individuals and families who are experiencing or who have experienced intimate partner violence, sexual violence, and human trafficking.
HopeWorks is a nonprofit agency with a mission to support and advocate for people in Howard County affected by sexual and intimate partner violence and to engage the community in creating the change required for violence prevention. HopeWorks’ services include advocacy, counseling, shelter, legal resources, prevention education, community wellness programs and volunteer opportunities. HopeWorks’ staff, board and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo - including racism, poverty, and gendered violence. The successful candidate understands the root causes of sexual and intimate partner violence and a commitment to social justice.
Online Application Link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=104611&clientkey=57F0B2A019C74484C2E21C815D921A34
Phone calls will NOT be accepted. If you have any questions please contact our HR at HWHR@hopeworksofhc.org.
Minimum Qualifications
- Previous professional experience working with survivors of intimate partner violence, sexual violence, or human trafficking OR a bachelor’s degree in psychology, social work, criminal justice, gender and women studies, or a related field
- Oral and written fluency in a second language (strongly preferred but not required)
- Passionate about the mission and philosophy of HopeWorks
- Current driver’s license and reliable transportation with up-to-date insurance
- Ability to drive the agency vehicle to provide transportation to clients when needed
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Drive, and other computer software
- Ability to learn and be proficient in the ETO client database system
- Ability to complete daily tasks with minimal supervision
- Experience, ability, and willingness to work as a team with diversified staff
- Ability to implement a strengths-based approach to providing trauma-informed, client centered services
- Ability to engage in an anti-oppression and anti-racist lens when working with clients and survivors of gender-based violence
Bilingual candidates with oral and written fluency in English and Spanish strongly encouraged to apply.
Essential Duties and Responsibilities
CLIENT ADVOCACY and CASE MANAGEMENT
- Provide day-to-day short- and long-term case management and support to HopeWorks clients in the emergency shelter program, and after exiting our program when needed
- Maintain at least three (3) in-person days at the main office to meet with walk-ins, to meet with clients for scheduled case management meetings, to take them to/from appointments in the agency vehicle, and to accompany them in their appointments when needed
- Monitor on-going client needs during their length of service at HopeWorks and implement post program follow-up services
- Conduct needs assessments and make linkages for appropriate referrals
- Advocate with other agencies, landlords, housing providers, law enforcement, hospital personnel, lawyers/criminal justice personnel, and others on behalf of clients
- Complete intake and exit assessments as needed, managing related documentation with accuracy and timeliness
- Deescalate client crisis and mediate conflict between clients
- Assist clients in the completion of public benefits, housing, and other applications as needed
- Complete all client documentation as concurrently as possible with the conversations/work
- Provide crisis intervention, safety planning, and residential assessments to hotline callers, clients referred through hospital response, clients referred by the police or courts, and existing clients
- Provide Lethality Assessment Program (LAP) follow-up calls and documentation. Assist the Director of Advocacy Services with LAP grant data collection and reporting
- Provide in-person Hospital Accompaniment Program response at Howard County General Hospital when possible, during business hours. Provide Hospital Accompaniment Program (HAP) follow-up calls and documentation. Assist the Director of Advocacy Services with HAP grant data collection and reporting
- Assist Residential Coordinators in responding to difficult situations including issues of client self-care, client-client conflicts, substance abuse, and mental illness
- Assist the Residential Department with shelter placements when Residential staff is unavailable/understaffed
- Collaborate with all HopeWorks’ staff members to meet client needs
- Other duties as assigned
PROGRAM MANAGEMENT SUPPORT
- Accurately complete client paperwork and compile reports as needed
- Input data into One Drive, Google Drive, and ETO
- Assist Director of Advocacy Services with development of evidence-based programming related to health, wellness, and self-sufficiency
- Maintain an up-to-date resource directory to easily provide client referrals
- Document and communicate all pertinent information or client issues to the pertinent HopeWorks team
- Attend All-Staff meetings and all other meetings as directed by the Deputy Director for Services and Director of Residential Services
- Participate in regular bi-weekly supervision with the Director of Advocacy Services to promote the provision of quality services
- Other duties as assigned
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
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DEALING WITH AMBIGUITY
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Can effectively cope with uncertainty, change, and be comfortable in situations that do not explicitly have written standards. Tolerate and be comfortable with risk and uncertainty.
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APPROACHABILITY
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Being accessible, consciously breaking down perceived barriers, having appropriate body language, and using verbal communication for program participants and co-workers to feel comfortable giving and receiving feedback.
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COMPASSION
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Show kindness, care, and a willingness to help and support others, including program participants, co-workers, and community partners.
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PROBLEM SOLVING
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Identifies and resolves problems in a timely manner as well as skillfully gathers and analyzes information.
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COMMITMENT TO SOCIAL CHANGE AND SOCIAL JUSTICE
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Willing and able to approach their work with an understanding and appreciation of social change and social justice issues
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COMMUNICATION: ORAL AND WRITTEN
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Effectively transfers thoughts and expresses ideas orally or in writing in individual or group situations. Speaks comfortably with a diverse array of individuals and groups.
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JUDGMENT
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Displays willingness to make decisions; exhibits sound and accurate judgment; and makes timely decisions.
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CRISIS INTERVENTION
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Responds appropriately to a client in crisis. Uses a variety of methods to offer short term, immediate help to individuals who have experienced an event that produces mental, physical, emotional, or behavioral distress.
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CRISIS MANAGEMENT
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Makes sound and timely decisions under pressure. Recognizes what is most suitable in particular situations. Effectively makes decisions in non-standard situations. Exhibits independence, decisiveness, and responsibility. Clearly and persuasively communicates decisions and orders to avert crises.
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PLANNING AND ORGANIZATION
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Prioritizes and plans work activities; uses time efficiently; and develops realistic action plans.
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PROFESSIONALISM
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Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.
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SAFETY AND SECURITY
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Observes safety and security procedures and uses equipment and materials properly.
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DIVERSITY
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Supports and promotes an environment that appreciates and holds opportunities for all, regardless of race, religion, nation of origin, culture, gender identity or expression, sexual orientation, physical or mental ability, weight, health status, age or other diversity factors.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, communicate, and hear. The employee is occasionally required to use hands to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
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_________________________________________________________________________________________
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Bilingual candidates with oral and written fluency in English and Spanish strongly encouraged to apply.
TO APPLY: Applicants must complete an online application and submit a resume and letter of interest. Applications submitted without a cover letter and resume will not be reviewed. The review of applications will begin immediately and continue until the position is filled.
Online Application Link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=104611&clientkey=57F0B2A019C74484C2E21C815D921A34
Due to the high volume of applications, we receive, we will only respond to applicants whose candidacy is being considered.
Phone calls will NOT be accepted. If you have any questions please contact our HR at HWHR@hopeworksofhc.org.
HopeWorks is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, gender identity, marital status or sexual orientation, in accordance with federal and state law. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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