What are the responsibilities and job description for the Customer Service Representative position at Hopkins Glass?
Customer Service Representative - Glass Business
Job Description:
We are seeking a dedicated and personable Customer Service Representative to join our team in the glass industry. The ideal candidate will provide exceptional support to our customers, assisting with inquiries, orders, and any issues related to our glass products.
Key Responsibilities:
- Customer Support: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about products, pricing, and services.
- Order Management: Process customer orders efficiently, ensuring accuracy and timely fulfillment. Assist customers with tracking their orders and handling any changes or cancellations.
- Problem Resolution: Address and resolve customer complaints or issues related to products or services, maintaining a positive and professional demeanor.
- Product Knowledge: Develop a thorough understanding of our glass products and services to provide informed recommendations to customers.
- Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaboration: Work closely with sales, production, and delivery teams to ensure a seamless customer experience.
- Feedback Loop: Gather customer feedback and communicate it to relevant departments for continuous improvement.
Qualifications:
- High school diploma or equivalent; relevant experience in customer service is a plus.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using customer service software and CRM systems.
- Knowledge of glass products and industry standards is preferred but not required; we will provide training.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
If you are passionate about customer service and eager to work in a rewarding industry, we encourage you to apply!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
Work Location: In person
Salary : $22 - $25