Manager, Strategic Operations

ABOUT THE ROLE

We are seeking a strategic, mission-driven and skilled professional to join the Hopscotch operations team as  Manager of Strategic Operations.  This role will report directly to Hopscotch’s COO and will play a critical leadership role across the organization to ensure operational programming, communication, execution and results delivery are exceptional.   This leader will tackle some of Hopscotch’s most critical strategic problems that relate to high-quality care delivery, patient experience, provider experience and financial performance.  The Senior Manager must be highly effective at solving complex problems, and translating them to simple actions that can be consistently deployed and measured across more than 11 primary care clinic locations.   

This is a rare opportunity to drive, support and impact the most critical work in a high-growth company including, but not limited to:

• Lead cross-functional project teams to solve critical business problems, using data to drive insights and to guide towards outcomes that support Triple Aim goals
• Operationalize strategic initiatives through creation of simple tools, guidance, training and communications that enable clinic and care teams to succeed
• Build enduring systems and processes that simplify and standardize work, preparing the company for scale
• Work directly with both Central and Market leaders to assess opportunities to improve consistent delivery of operational excellence
• Drive company-wide projects to successful completion through effective project management leadership
• Support a robust planning process, including opportunity evaluation, prioritization, scoping and success measurement

WHAT YOU’LL DO

In partnership with the COO and Operations Leadership team:

• Support the COO in advancing the business operating model to be efficient and effective
• Design and complete complex analyses, and prepare thoughtful recommendations to support a culture of data-based decision making
• Help define and execute results measurement for key initiatives and pilots, and partner with technology and other stakeholders to automate critical results measurement processes
• Work in a complex data environment, and partner with the Hopscotch Data Analytics team, to determine optimal ways to support both Central and Clinic Operations through data
• Take ownership of select high priority initiatives, leading cross-functional teams to shape solutions and launch innovations in the business
• Partner with Market Leadership to roll out new initiatives with simple tools and communications that maximize clinic teams’ ability to deliver successful outcomes

ABOUT YOU

You’ll be a great fit for this position if you have 3-5 years of combined experience in strategic consulting or professional services AND/OR operational experience in a healthcare or service-driven company (ideally a high-growth setting focused on execution). You also have a proven track record demonstrating:

• Strength in execution, a drive for results and a commitment to excellence and follow-through
• Excellent collaboration skills, and a track record of advancing team-based work rapidly
• Robust analytical skills including significant experience working with large data sets in Microsoft Excel to answer complex questions
• Articulate and succinct communication, including the ability to communicate complex concepts verbally, in writing and in Power Point presentation format
• Strong analytical thinker with proficiency analyzing data and identifying insights
• High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture
• Strategic thinking and curiosity, including the ability to push beyond assigned tasks to take them to the next level of insight and rigor
• Energized by working in fast-paced and dynamic environment
• Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations

From a cultural perspective, you are: 

• Committed to excellence and bring a growth mindset to everything you do
• Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
• Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
• Accountable, holding yourself and others to a high standard and seek to support and develop others
• Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds
• Concise and articulate, drive towards clarity and deliver on your commitments
• Patient and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare