Horace Mann General Agency Insurance Support Specialist

Join our team and help solve educators' insurance needs! As an HMGA Insurance Support Specialist, you will play a key role in supporting a sales team that offers non-Horace Mann products to educators. Your work will contribute to protecting the future of those who shape young minds. In this role, you will have the opportunity to learn, educate, and implement new programs that drive new sales and improve customer retention.

Key Responsibilities

• Develop a thorough understanding of HMGA (TPV) products and processes.
• Assist customers & agents with inquiries regarding coverage, billing, claims, policy changes, renewals, and endorsements.
• Work directly with customers, agents, and partner carriers via phone & email to resolve servicing needs.
• Research, process, and resolve moderately complex inquiries within established guidelines.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.P
• rovide timely follow-ups on customer inquiries to ensure accurate completion.
  
  

Qualifications

• High School Diploma or GED (required).
• Two years of college or equivalent business experience.
• Property and casualty insurance experience is preferred.
• Ability to obtain an Insurance Producer License and Non-Resident License within six months of hire (must be maintained thereafter).
  
  

Pay Range

• $17.16 - $25.38 per hour sales incentive bonus.
  
  

Salary is commensurate to experience, location, etc.

#VIZI

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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