What are the responsibilities and job description for the Human Resources Service Center Representative I position at Horace Mann?
Human Resources Service Center Representative is responsible for providing Tier I and Tier 2 assistance to employees, leaders, HR Business Partners, and former employees on HR solutions, Horace Mann policies and procedures, Leave Administration assistance and ADA accommodations with the expectation to resolve and document each inquiry.
Responsibilities
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
Responsibilities
- Responsible for high quality and accurate recording of all new and existing employee demographic, salary, and personnel information into the HRIS/payroll/time and attendance systems in accordance with policies and procedures.
- Assist with the administration of company HR programs and policies, including as State Unemployment, Wellness Reimbursement, and the Corporate Flower Program.
- Under direct supervision provide Tier I support via telephone, email, or chat for HR-related matters, including HR systems, term letter creation and distribution, and triaging escalated inquiries to the appropriate resources.
- Provide resources and tools to employees and leaders on HR solutions.
- Process HR system tasks, new hire processing, and initiate timecard processing reminders.
- Respond to legal and employee requests for employee files in accordance with state regulations.
- Prepare documentation for employee file imaging and storage.
- H.S. Diploma or GED equivalent, required.
- Entry level position – data entry or call center experience preferred.
- Experience having access to, working with, and maintaining confidential/sensitive information.
- Ability to follow strict standard operating procedures and to recognize when a situation requires escalation.
- $17.16 - $25.38/hr.
#VIZI
#IND-TD1
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
Salary : $17 - $25
