What are the responsibilities and job description for the Supv Horace Mann General Agency position at Horace Mann?
As an HMGA Supervisor, you will play a pivotal role in managing the daily operations of the Horace Mann General Agency (HMGA) team. This role is perfect for a results-driven leader who excels in coaching, training, and performance optimization. You’ll guide a team of HMGA representatives, ensuring they provide exceptional service and meet key performance goals.
Responsibilities:
✔ Lead and Coach – Provide ongoing coaching and mentorship to HMGA representatives to improve efficiency, sales performance, and customer service.
✔ Develop Talent – Hire, onboard, and train new representatives, ensuring they are equipped for success.
✔ Drive Performance – Work with your team to meet sales targets, improve close rates, and maintain compliance and operational excellence.
✔ Collaborate Across Departments – Partner with sales, service, training, and underwriting teams to ensure smooth operations.
✔ Support Agents – Serve as a key resource in resolving product, sales, and process-related challenges.
✔ Monitor and Optimize Performance – Identify performance gaps and implement targeted training strategies to drive improvement in a contact center environment.
✔ Analyze and Report – Track key performance indicators and maintain balanced scorecard reports to measure individual and team success.
Qualifications:
- Experience: Sales, Customer Service, and Contact Center Experience highly preferred.
- Education: H.S. Diploma or GED Required, bachelor’s degree in a business-related field or equivalent experience preferred.
- Skills & Attributes:
- Strong leadership and coaching skills.
- Excellent problem-solving and decision-making abilities.
- Ability to analyze data and implement process improvements.
- Customer-centric mindset with a passion for delivering exceptional service.
Pay Range:
- $53,200.00 - $78,550.00 sales incentive
Salary is commensurate to experience, location, etc.
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