What are the responsibilities and job description for the Patient Support Specialist position at Horizon Asset Group?
Job Summary : The Patient Support Specialist assists patients by verifying their information, processing returns, placing orders, and ensuring a seamless customer experience. This role requires strong communication skills and a patient-focused approach to service. Key Responsibilities :
- Answer incoming calls and assist patients with inquiries.
- Verify patient information and insurance details for order processing.
- Process returns and resolve any related issues efficiently.
- Orders for medical equipment should be placed based on patient needs and insurance eligibility.
- Maintain accurate records and ensure compliance with HIPAA and company policies.
- Provide excellent customer service and escalate complex issues to appropriate departments. Qualifications :
- Prior experience in a customer service role within healthcare or DME preferred.
- Strong attention to detail and ability to manage multiple tasks.
- Excellent communication and problem-solving skills.
- Proficiency in using computer systems for data entry and order processing. Powered by JazzHR
