What are the responsibilities and job description for the Digital Patient Support Specialist position at ReviveRX & Ways2Well?
Location: Remote
Job Type: Full Time
About Ways2Well:
At Ways2Well, we’re revolutionizing healthcare by providing personalized, patient-focused care that empowers individuals to take charge of their health. As part of our team, you’ll be making a real difference in patients’ lives by guiding them through their healthcare journey with compassion, efficiency, and expertise.
Job Summary:
We are looking for a Digital Patient Support Specialist to deliver exceptional customer service and ensure our patients receive the support they need at every step of their journey. In this role, you will be the first point of contact for patients, assisting them with scheduling, answering questions, addressing concerns, and facilitating communication between them and their healthcare providers. Strong written and verbal communication skills are essential, as you will be engaging with patients via phone, email, and other digital channels.
This position is ideal for someone with prior call center experience who thrives in a fast-paced, patient-centered environment and is passionate about delivering top-tier service.
Key Responsibilities:
Provide outstanding customer service by addressing patient inquiries, concerns, and needs with empathy and professionalism.
Guide patients through their healthcare journey, ensuring they have a clear understanding of their treatment plans, appointments, and next steps.
Serve as the primary liaison between patients and healthcare providers, facilitating communication and ensuring timely follow-ups.
Assist with scheduling appointments, processing orders, and coordinating the next steps for patients.
Maintain accurate and detailed patient records using the electronic health records (EHR) system.
Communicate effectively via phone, email, and other digital platforms to ensure patients feel supported and informed.
Identify and escalate any patient concerns or urgent issues to the appropriate team members.
Uphold confidentiality and compliance with healthcare regulations and company policies.
Meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure high-quality patient support and operational efficiency.
Qualifications:
Exceptional written and verbal communication skills – clear, professional, and compassionate interactions are key.
1-2 years prior call center experience required, preferably in a healthcare or customer service setting.
Strong ability to multitask, stay organized, and work efficiently in a fast-paced environment.
A patient-focused mindset with a genuine desire to help and support others.
Experience working with EHR systems is a plus.
Ability to adapt to new technologies and processes.
Why Join Us?
Be part of a mission-driven company making a real impact on patient care.
Collaborative and supportive team environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
If you’re a strong communicator with a passion for helping others and call center experience, we’d love to hear from you! Apply today and be a part of our growing team.
