What are the responsibilities and job description for the Customer Service Specialist position at Horizon Farm Credit?
JOB DESCRIPTIONAre you looking for a new opportunity with career development / training, the ability to work in a collaborative team environment, and a great work / life balance?OverviewHorizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available, the qualified candidate will work in the York, PA branch location. The hours of operations are typically, Monday to Friday from 8 a.m. to 4 : 30 p.m. This position is a full-time in the office position.Position Description : In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch.Areas of Responsibilities includes, but are not limited to : Customer ServicePromptly and professionally handle telephone calls and visitors.Assist callers with routine inquiries and requests.Promptly and professionally handles telephone calls and visitors. Promotes Business Management Solutions and convenience products to members.AccountingProcess incoming payments and make deposits.Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance.Initiates outgoing past due notices and routine delinquency phone calls to customers.Loan ServicingAssist in the printing and mailing of loan packages. Ensures loan documents are properly scanned in AgDocs promptly once executed.Supports loan officers' account servicing efforts including the collection of customer financial information.Additional Administrative DutiesPrepare special reports and correspondence as required.Assist in system maintenance to ensure accurate reporting.EducationCustomer service experience preferred or training / experience in the banking or finance industry.ExperienceGenerally, 2-5 years of related work experience preferred. Experience working in a fast-paced environment is a plus.REQUIREMENTSExcellent communication & interpersonal relations skills.Moderate knowledge of software applications and proven self-starter.Excellent organizational skills with the ability to simultaneously work on multiple projects / assignments.Ability to initiate, organize, and prioritize work and maintain confidentiality.Basic knowledge and ability to promote convenience products and Business Management Solutions.Ability to work in the office during branch hours of operation (typically Monday - Friday from 8 a.m. to 4 : 30 p.m.)Adaptable and flexible to a changing work environment.Prolonged periods of sitting at a desk and working on a computer.Who are we?Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.What can we offer you?We offer competitive compensation and benefits packages for full-time employees including : Medical insurance with dental and vision care options401 (k) with significant employer matchingPaid time off, holidays and volunteer time to support work / life balanceTuition reimbursement and training opportunitiesStudent loan reimbursementLeadership and career development opportunitiesPaid maternity and bonding leavePaid short term disabilityFun and inclusive work environmentSalary Range : $40,000 - $50,000, depending on experience.Equal Opportunity Employer including veterans and individuals with disabilities.
Salary : $40,000 - $50,000
