FCE Inside Sales Coordinator

Join our collaborative team as an FCE Inside Sales Coordinator, where you'll provide exceptional customer service and support to our Farm Credit EXPRESS Relationship Managers.

Overview

Horizon Farm Credit is actively seeking an Inside Sales Coordinator to join our Farm Credit EXPRESS (FCE) team. Qualified candidates may work in the Mount Joy, PA or Shoemakersville, PA branch location. This position is eligible for a hybrid work schedule after 6 months of successful employment. Our ideal candidate is an organized, detail-oriented, and analytical individual with a passion for providing outstanding customer service and support.

Posting Description: In this position, you'll support our FCE Relationship Managers and dealerships, ensuring efficient deal closures and exceptional customer experience. Drive new business development, oversee quality controls, and foster a collaborative team environment. Promote cross-departmental integration and cross-selling strategies to elevate our Farm Credit EXPRESS program. Join us and make a significant impact on our districts’ success and your career growth!

Areas of Responsibility:

• Provide outstanding internal and external customer service to our FCE Relationship Managers, Horizon Farm Credit Primary Contacts, and Farm Credit EXPRESS Dealerships.
• Create and present training to new dealerships and salespeople as they are onboarded. Develop ongoing training opportunities as needed.
• Support respective Associations, FCE Relationship Managers, and the FCE Processing Team in closing deals efficiently, providing an exceptional dealership and borrower experience.
• Assist with the dealer agreement process, ensuring accurate identification of authorized signers and proper document vaulting.
• Closely monitor rate locks and pending applications to ensure efficient closings and exceptional customer experience for dealerships and borrowers.
• Promptly and professionally respond to email communication and phone calls. Investigate and resolve customer problems.
• Continually provide feedback to management on new product offerings to better serve the District.
• Ensure compliance with association policies and procedures as they relate to the Business Services function.
• Promote cross-departmental integration and cross-selling strategies to elevate our Business Services.

Education

Education and/or experience equivalent to a Bachelor’s Degree in Business Administration, Agriculture, Economics, or Finance.

Experience

Generally, four to eight years’ experience in a sales or lending environment.

Preferences

• Excellent oral and written communication skills and ability to effectively navigate sensitive conversations.
• Knowledge of financial databases, spreadsheet applications, and Microsoft Office (Outlook, Word, Excel, etc.).
• Demonstrate a willingness to be collaborative and the ability to develop and work well in a team atmosphere.
• Ability to work independently with general supervision and proven self-starter.
• Excellent interpersonal relations, organization, and communication skills.
• Ability to travel within assigned territory as required, including meeting with customers, prospects, and referral generators.
• Demonstrated analytical, critical thinking, and problem-solving skills.
• Adaptable and flexible to a changing work environment.

Who are we?

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender and financial services provider, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.

What can we offer you?

We offer competitive compensation and benefits packages for full-time employees including:

• Medical insurance with dental and vision care options
• 401(k) with significant employer matching
• Paid time off, holidays, and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave
• Paid short-term disability
• Fun and inclusive work environment

Salary range: $77,000 - $95,000 depending on experience.

Equal Opportunity Employer including veterans and individuals with disabilities.