What are the responsibilities and job description for the Production Manager position at Horizon Goodwill Industries?
Job Summary : The Production Manager supervises and manages the assigned retail store during the absence of the Store Manager to ensure efficient operation which shall include, but not limited to backroom processes, donation experience, sales, merchandising, pricing, maintenance, display, and related paperwork. Essential Functions :
- Assist with supervising store personnel and assigned trainees.
- Assist with arranging store windows, store displays, and promotional activities.
- Assist with training of new hires
- Assist with coaching, providing feedback, and development of all store personnel
- Support store personnel in achieving specific performance metrics
- Provide and assist store personnel in creating an exceptional customer service experience for our shoppers and donors
- Maintain efficient product flow in line with company policies and procedures
- Perform regular audits on workstations and donation area including trash, recycling, and priced merchandise
- Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
- Maintain store premises and merchandise in a clean, safe, and organized fashion.
Assure store supplies are on hand as required.
