What are the responsibilities and job description for the Quality Assurance Specialist position at HORIZON HEALTH AND WELLNESS INC?
Job Details
Description
Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.
We offer:
- Professional development and career advancement opportunities
- Competitive compensation
- Medical, dental, vision insurance
- 401k investment plan with company match
- Generous paid time off and paid holidays
- Tuition reimbursement
- The opportunity to help us make a difference in the lives of the patients and communities we serve.
Qualifications
The Quality Assurance Specialist is responsible for assisting with quality and compliance activities throughout the agency and promoting education and training related to quality and compliance. The position is responsible for completing Quality of Care investigations. In addition, the position will participate in the implementation and monitoring of performance improvement activities.
Qualifications Required
- Bachelor’s degree in related field preferred or combination education and experience
- Minimum 2 years’ experience healthcare working Quality & Compliance
- Ability to travel throughout state, various programs
- Awareness and sensitivity to the cultural setting of Horizon Health and Wellness service area
- Effective interpersonal skills
- Demonstrates knowledge of participant rights and advocacy
- Must demonstrate excellent computer skills (Microsoft Word, Excel, PowerPoint, etc.)
- Ability to establish and maintain effective relationships with other management staff, employees, and the general public
- Demonstrated initiative and problem-solving skills; critical-thinking skills
- Ability to prioritize; strong organizational and project management skills
- Strong keyboarding skills
- Must demonstrate strong electronic health record navigation skills
- Must obtain and maintain fingerprint clearance and pass a background clearance
- Must be at least 21 years of age
- Possess valid driver’s license with acceptable driving record
Mental and Emotional
- Ability to efficiently prioritize workload and complete tasks timely
- Ability to self-regulate attitude and behaviors
- Sound judgment and decision-making ability
- Ability to maintain calm, non-defensive, supportive attitude during difficult interactions
- Demonstrate excellent verbal communication skills
- Ability to analyze variables and situations
- Ability to resolve problems, handle conflict and make effective decisions under pressure
- Ability to think on his/her feet in the public spotlight
Qualifications Preferred
- Bilingual – English/Spanish
- Experience working in Integrated Healthcare, Behavioral Health or Primary Care environment
- Advanced knowledge of cultural diversity and sensitivity
