What are the responsibilities and job description for the IT Support position at Horizon Health?
Responsibilities:
- Provide technical support and troubleshooting for computer hardware and software issues
- Respond to IT support tickets and help desk inquiries in a timely manner
- Install, configure, and maintain operating systems (Windows, SQL)
- Perform software installations, updates, and patches
- Assist with network administration tasks, including firewall configuration
- Collaborate with cross-functional teams to resolve complex technical issues
- Document and maintain IT support procedures and knowledge base
Skills:
- Strong knowledge of computer hardware and software troubleshooting
- Experience in providing IT support and help desk services
- Proficiency in operating systems such as Windows, MS Office
- Familiarity with software troubleshooting tools and techniques
- Knowledge of Jira or similar ticketing systems for issue tracking
- Understanding of network security principles and firewall configuration
We are seeking a highly motivated individual with excellent problem-solving skills to join our IT support team. The ideal candidate should have a background in computer hardware and software troubleshooting, as well as experience in providing IT support services. This role requires the ability to work independently and collaboratively in a fast-paced environment.
If you are passionate about technology and enjoy helping others resolve technical issues, we encourage you to apply. We offer competitive compensation and benefits packages, including opportunities for professional development and growth within the company.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Tuition reimbursement
Compensation Package:
- Overtime pay
Schedule:
- 8 hour shift
Ability to Commute:
- London, KY 40744 (Required)
Ability to Relocate:
- London, KY 40744: Relocate before starting work (Required)
Work Location: In person
