Desktop Support Specialist

This is a great opportunity for a well-rounded tech support professional to join a profitable and growing e-commerce company.

In this role, you will be part of a team supporting corporate office staff. Your duties will include:

• Complete timely resolution for support tickets.
• Create knowledge base articles for self-help issues.
• Maintain hardware and software within ticketing system.
• Onboard and remove employees.
• Deploy and troubleshoot workstation, printer, handhelds and phone related problems and optimization.
• Install new and upgrade existing software and operating systems.
• Support employees with Microsoft Dynamics 365 and Microsoft Office 365.
• Work with vendors to maintain phones, copiers, computers, servers, switches, and other technology.
• Phone system experience, assisting with cloud-based phone system.
• Work with third-party providers on both hardware and software solutions.
• Recommend configuration changes and enhancements to technology.
• Assist with wireless, firewall, switch, and router configuration and management.
• Assist with security audits.
• Assist in the management of mobile devices with Mobile Device Management Software.
• Assist with security including card access system, patch management, virus prevention and remediation.
• Accomplish individual and team technology projects.
• Assist end users in the evaluation of new technology and software.
• Assist in the enhancement and management of our disaster recovery and business continuity.
• Ability to lift 50 lbs.
• Ability to work occasional weekend (Overtime pay)

TECHNICAL EXPERIENCE:

• Windows Server and Workstation OS, Microsoft Dynamics 365, Microsoft Office 365
• VPN, McAfee/Trellix Anti-virus software, mobile applications, and Microsoft Azure & 2FA.
• Apple iOS & OS, Android OS
• HP, Xerox, and Zebra printer driver maintenance. 8x8 cloud call center
• Cisco switches and routers, Juniper/Mist wireless along with Fortinet firewalls