Medical Receptionist

Hormones by Design - Medical Receptionist

Hormones by Design Bio: Hormones by Design offers unique customized hormone replacement therapy via injections, and we are now part of the Forum Health family!

Job Summary: Receptionist needed for our Austin location. Provides exceptional customer service and promotes a professional image and attitude. Needs to be friendly, outgoing, and a multi-tasker (We want you to have fun!).

Main Job Tasks and Responsibilities: RECEPTION

• Greets, comforts, and accommodates patients.
• Explains clinic policy to patients
• Schedules Appointments via phone or follow-ups in person.
• Keeps patient appointments on schedule by notifying provider of patient's arrival
• Reviews schedule daily and prepares next day’s schedule (with patient results as appropriate).
• Answers patient's questions via phone or in person. Consults with physician on questions as needed.
• Handles high volume of patient and business calls.
• Takes messages for co-workers and providers and provides accurate information.
• Maintains the reception area and lobby.
• Monitors online fax system and office email. Returns faxes and emails as appropriate.
• Ensures patients receive new patient paperwork before their scheduled appointment.
• Scans all documents (including lab or imaging results) and places them in patient charts as needed.
• Ensures availability of treatment information and lab results by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Collects account balances and product balances as needed.
• Protects patient's rights by maintaining confidentiality of personal and financial information per state HIPAA guidelines.
• Maintains operations by following policies and procedures; reporting needed changes.
• Mails patient results and supplements at patient request.
• Other job duties as assigned by Office Manager or Providers.
• Wears scrubs or other proper office attire as decided by the Office Manager.
• Learns and uses EMR - Practice Fusion
• Makes outgoing phone calls including reminder notices to patients.
• May need to take prescription refill messages
• Ensures all office supplies are stocked. Reports shortages to Office Manager to be ordered.
• Opens or closes the office as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES: Participate in other assigned duties as designated by the Office Manager, Practice Manager or providers.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Work performed in an office and clinic setting. Must be able to lift up to 30 lbs. Regularly required to sit, stand, bend, reach and move about facilities. The noise level in the work environment is usually moderate. Work environment may present exposure to virus, disease, and infection.

KNOWLEDGE, SKILLS, AND ABILITIES:

Possesses skills and knowledge in the following areas:

• Must be able to read and write the English language in a legible and understandable manner.
• Must possess basic computer skills.
• Must possess the ability to make independent decisions when circumstances warrant such actions.
• Must possess the ability to deal tactfully with patients, physicians, insurance companies, suppliers, and personnel.
• Must be knowledgeable of medical practices and procedures.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical scheduling: 2 years (Preferred)
• EMR systems: 2 years (Preferred)
• Multi-line phone systems: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Austin, TX 78758 (Required)

Ability to Relocate:

• Austin, TX 78758: Relocate before starting work (Required)

Work Location: In person

Salary : $20