What are the responsibilities and job description for the Digital Product Manager position at Hornblower Group?
Hornblower Group is seeking a Digital Product Manager for our Marketing operations.
About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About The Opportunity
This role will be key in the attainment of the company digital revenue targets, will personally contribute to creation of an unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of assigned duties. Performance will be measured by revenue achievement, customer engagement, departmental feedback, and management evaluation.
Essential Duties & Responsibilities
Product Strategy and Delivery:
Additional Job Duties As Assigned
Requirements & Qualifications:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About The Opportunity
This role will be key in the attainment of the company digital revenue targets, will personally contribute to creation of an unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of assigned duties. Performance will be measured by revenue achievement, customer engagement, departmental feedback, and management evaluation.
Essential Duties & Responsibilities
Product Strategy and Delivery:
- Understand the customer, problem statements, and goals to design and develop digital product solutions across all platforms (web, mobile, app), aligning with the company’s overall business goals.
- Collaborate with cross-functional teams, including sales, marketing, and brand, to deliver on the digital product roadmap.
- Embody a culture of collaboration, innovation, and continuous improvement.
- Embody Hornblower’s RESPECT Service System.
- Partner closely with leadership and stakeholders across various departments to ensure alignment on product strategy, KPIs, and timelines.
- Communicate the digital product vision, progress, and outcomes clearly to peers, partners, leadership, and other key stakeholders.
- Oversee the entire product lifecycle, from ideation through launch and iteration, ensuring timely delivery of high-quality products.
- Continuously gather and prioritize customer feedback to inform product improvements and feature development.
- Ensure digital products are built with the end-user in mind, leveraging insights from user data and testing to drive product design decisions.
- Identify and implement innovative solutions that enhance the user experience and address emerging market trends.
- Establish and monitor key performance indicators for digital products to measure and continually optimize effectiveness.
- Conduct regular product performance reviews and collaborate with teams to drive data-informed decision-making.
- Stay abreast of industry trends, emerging technologies, and competitive products to ensure the company’s digital products remain innovative and market-leading.
- Conduct competitor benchmarking and leverage insights to refine product strategies.
- Anticipate and mitigate risks related to product development and market execution.
- Proactively address challenges and ensure that issues are resolved efficiently and effectively.
Additional Job Duties As Assigned
Requirements & Qualifications:
- Bachelor's degree in business, marketing, ecommerce, advertising, or a related field preferred
- 3 years of digital production experience in digital product management leadership for large organizations
- Proven ability to deliver digital products while effectively partnering with business stakeholders, UX, and technical teams
- Experience in agile digital practices
- Experience managing multiple tasks in a fast-paced environment
- Possess organizational and communication skills, both oral and written
- Ability to effectively communicate with partner teams
- Be detail oriented
- Leveraging data-oriented approach to development and design
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
