Digital Product Manager

Hornblower Group is seeking a Digital Product Manager for our Marketing operations.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

This role will be key in the attainment of the company digital revenue targets, will personally contribute to creation of an unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of assigned duties. Performance will be measured by revenue achievement, customer engagement, departmental feedback, and management evaluation.

Essential Duties & Responsibilities:

Product Strategy and Delivery: 

• Understand the customer, problem statements, and goals to design and develop digital product solutions across all platforms (web, mobile, app), aligning with the company’s overall business goals. 

• Collaborate with cross-functional teams, including sales, marketing, and brand, to deliver on the digital product roadmap. 

Team Engagement: 

• Embody a culture of collaboration, innovation, and continuous improvement. 

• Embody Hornblower’s RESPECT Service System. 

Stakeholder Collaboration and Communication: 

• Partner closely with leadership and stakeholders across various departments to ensure alignment on product strategy, KPIs, and timelines. 

• Communicate the digital product vision, progress, and outcomes clearly to peers, partners, leadership, and other key stakeholders. 

Product Lifecycle Management: 

• Oversee the entire product lifecycle, from ideation through launch and iteration, ensuring timely delivery of high-quality products. 

• Continuously gather and prioritize customer feedback to inform product improvements and feature development. 

User-Centric Design and Innovation: 

• Ensure digital products are built with the end-user in mind, leveraging insights from user data and testing to drive product design decisions. 

• Identify and implement innovative solutions that enhance the user experience and address emerging market trends. 

             Performance Measurement and Optimization: 

• Establish and monitor key performance indicators for digital products to measure and continually optimize effectiveness. 

• Conduct regular product performance reviews and collaborate with teams to drive data-informed decision-making. 

Market and Competitive Analysis: 

• Stay abreast of industry trends, emerging technologies, and competitive products to ensure the company’s digital products remain innovative and market-leading. 

• Conduct competitor benchmarking and leverage insights to refine product strategies. 

Risk Management and Problem Solving: 

• Anticipate and mitigate risks related to product development and market execution. 

• Proactively address challenges and ensure that issues are resolved efficiently and effectively. 

Some travel possible 

Additional job duties as assigned 

Requirements & Qualifications:

• Bachelor's degree in business, marketing, ecommerce, advertising, or a related field preferred 

• 3 years of digital production experience in digital product management leadership for large organizations 

• Proven ability to deliver digital products while effectively partnering with business stakeholders, UX, and technical teams 

• Experience in agile digital practices 

• Experience managing multiple tasks in a fast-paced environment 

• Possess organizational and communication skills, both oral and written 

• Ability to effectively communicate with partner teams 

• Be detail oriented 

• Leveraging data-oriented approach to development and design 

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

 Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. 

We encourage qualified applicants with arrest and conviction records to apply.