What are the responsibilities and job description for the National Sales Administrator position at Hornblower Group?
City Experiences is seeking a National Sales Administrator for our Sales Operations.
About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About The Opportunity
City Experiences’ mission is to create amazing experiences for our guests. The successful National Sales Administrator will provide a variety of support to the City Cruises sales team, ranging driving prospecting campaigns to select group market segments to providing administrative support to help keep the commercial team running efficiently. Below are the essential duties and responsibilities of the Key Accounts Team Sales Administrator, but additional duties may be assigned as the position evolves
Essential Duties & Responsibilities
Sales Support:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About The Opportunity
City Experiences’ mission is to create amazing experiences for our guests. The successful National Sales Administrator will provide a variety of support to the City Cruises sales team, ranging driving prospecting campaigns to select group market segments to providing administrative support to help keep the commercial team running efficiently. Below are the essential duties and responsibilities of the Key Accounts Team Sales Administrator, but additional duties may be assigned as the position evolves
Essential Duties & Responsibilities
Sales Support:
- As directed by senior leadership, selectively targets large city-wide conventions with the goal of generating interest for future group events by running Salesforce campaigns to target potential buyers.
- Based on market trends, utilizes third-party database software to create prospecting lists to target potential group buyers.
- As needed, provides support to the various sales teams, including contract generation and payment follow ups.
- Supports the Director of Guest Experiences with logistical assistance as it pertains to group enhancements.
- As needed, runs various reports out of Salesforce to assist leadership with market insight.
- Partners with the Sales Operations Team to provide support on various projects and initiatives.
- Assists leadership with monitoring weekly labor, with the goal of identified those at risk of exceeding allotted hours
- Provides weekly reporting of hourly labor for the sales team, identifying outliers in the data
- Works in partnership with revenue management to ensure that bi-weekly commission reporting is updated on time
- Assists all leadership with maintaining an overview of all memberships and subscriptions.
- Assists all national directors as needed with reporting or one-off requests
- As needed, assists leadership with special projects and initiatives
- Associate degree with a minimum of 1 year of experience in a sales support or selling role
- Communicate effectively in oral and written form
- Maintain a high level of organization
- Be detail-oriented
- Handle multiple tasks/projects at one time
- Focus on guest needs
- Meet deadlines
- Establish and maintain effective working relationships as required by job responsibility
- Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
- Work with Microsoft Office applications (especially Word, Excel, PowerPoint)
- Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
