Experienced Service Advisor

Horne Freedom Ford is currently looking for a dynamic individual to fill its Service Advisor position. We boast a diverse, energetic, dedicated and fast-paced culture in which teamwork and ingenuity thrive.

This is a Monday- Friday Opportunity!

* 8A.M.- 5P.M.

PAY: $60,000-$90,000 per year!

We strive to create an environment that is entrepreneurial, nurtures personal development and builds on unique talents.

Team member passion and commitment to excellence have helped make Horne Auto Group a leader in the industry.

It’s why Horne Auto Group stands out as a category leader and why people want to work with us, organizations want to partner with us and why clients come to us time and again as a leading resource for for all of their vehicle needs.

Above all else, it makes Horne Auto Group a special company, one that can attribute its success to its products, clients, and most importantly, its team members.

Automotive Service Advisor Responsibilities:

• Initiate automotive services and repairs by ascertaining performance problems and service request.
• Verifying warranty and service contract coverage and developing estimates
• Maintaining customer rapport and records
• Protecting the dealer from all liabilities with proper documentation
• Meeting or exceeding all sales and customer satisfaction key performance indicators.
• Consistently updating your job knowledge, and training certifications set by OEM and dealer.

Automotive Service Advisor Requirements:

• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying descriptions of problems; checking vehicle maintenance records and reviewing with customer.
• Maintain ASR closing Ratio of 30 percent or higher.
• Proper documentation attached to all repair orders; recheck forms, aftermarket warranty authorization forms, we-owes, Driver License and Registrations for Power train claims, etc.
• Consistently achieving daily and monthly hours sold objective set by Service Manager, turn in daily hour tracker at 4:45 every day
• Never leave Service Drive unattended during open hours
• Maintain a professional appearance- Tattoos covered, no piercing exposed, wearing approved attire, clean shaven, smell good, no flashy jewelry.
• Reviewing manufacturer recommended maintenance with Customer.

OUR BENEFITS

We know that a successful workplace is an engaged workplace.

In order for Horne Auto Group to be the best, we need to attract, retain and reward the best.

We do this by offering competitive compensation and benefits packages for our team members.

Health benefits, Incentive and commission programs.

Qualifications:

Experience is preferred

Minimum high school diploma or GED equivalent

Excellent customer service skills

Strong written and communication skills

Consistent and stable work history

Valid driver s license and clean driving record

Professional appearance and work ethic

Great organizational skills

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Experience:

• Service writing: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $60,000 - $90,000