Support Analyst

Horner & Shifrin is seeking a Support Analyst to work in our Information Technology unit. This position provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all workstation and server hardware, and software and network equipment connectivity. Must be customer service orientated, have effective verbal communication and provide proactive work on behalf of our clients. This position requires 0-2 years of experience.

POSITION RESPONSIBILITIES/DUTIES:

The essential functions include, but are not limited to the following:

• Serve as first point of contact from staff seeking technical assistance over the phone and ticketing system.
• Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)
• Ability to effectively prioritize and execute tasks
• Proficiency with Windows workstations and servers
• Anti-virus/malware software and remediation
• Email systems and SPAM filtering
• Network switches, firewalls and access points
• Backup systems and data recovery
• Administer and maintain end user accounts, permissions and access rights
• Provide third party vendor management assistance
• Produce accurate documentation related to client environments and issue resolution
• Setup, deploy and replace Windows desktops and laptops
• Setup and install Windows operating systems, Microsoft Office 365, and other Windows applications
• Ability to absorb and retain information quickly
• Work schedule may require after-hours work
• Work may require overnight travel to other office locations.

POSITION REQUIREMENTS:

• Precise attention to detail, high level of organization
• Excellent communication and interpersonal skills
• Highly self-motivated and directed
• Strong documentation skills
• Proven analytical and problem-solving abilities
• Ability to multi-task, organize and prioritize deadlines accordingly
• Able to meet deadlines and follow clear instructions
• 0-2 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications
• Working knowledge of Windows Servers and Networking hardware protocols
• Experience working with third party vendors, preferred
• Microsoft, CompTIA, Cisco and other Certifications, preferred
• Must possess a valid driver’s license
• Must complete a background check

EDUCATIONAL REQUIREMENTS:

Bachelor's degree in Information Technology, Computer Science, or a related field. Preferred, but not required.

SALARY RANGE:

Salary will be commensurate with experience

Why come work for us? Horner & Shifrin has been recognized by the St. Louis Post-Dispatch as a Top Workplace from 2017-2024. We are 100% employee-owned and offer a wide variety of benefits such as flexible schedules, casual dress, company-sponsored activities, domestic partner benefits, paid parental leave, and an Employee Stock Ownership Plan. To learn more about us, please check out our website at www.hornershifrin.com

Applicants interested in applying to Horner & Shifrin, Inc. are required to complete our online application, which can be found by visiting www.hornershifrin.com/careers. Visits and phone calls will not be accepted.

Horner & Shifrin is a Federal Contractor, Equal Opportunity Employer M/F/Disability/Veteran.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Human Resources at 314-531-4321 for assistance

Contact our Human Resources Department at employment@hornershifrin.com for any recruiting inquiries. No agencies, please.

Horner & Shifrin does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Horner & Shifrin's Human Resource team. Pre-approval is required before any external candidate can be submitted. Horner & Shifrin will not be responsible for fees related to unsolicited resumes or candidates sent directly to our hiring managers.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in St. Louis, MO 63103