Property Operations Manager

About the Role:

The Property Operations Manager will be responsible for overseeing and enhancing the day-to-day operations of our multifamily properties. This individual will lead efforts to improve operational efficiency, resident satisfaction, and financial performance across both conventional and affordable housing portfolios. They will work closely with the VP of Property Management, Regional Property Managers (RPMs) and other departments to implement processes that align with organizational goals, drive consistency, and foster innovation.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Real Estate, or a related field.
• Minimum of 10 years of experience in property management or a similar role.
• Strong understanding of residential leasing laws and regulations.
• Experience with property management software and tools.
• Extensive experience in multifamily housing operations, including both conventional and affordable housing.

Preferred Qualifications:

• Master's degree in Business Administration or Real Estate.
• Professional certification in property management (e.g., CPM, CAM) is a plus.

Responsibilities:

• Operational Leadership
  • Provide strategic leadership to property management teams, ensuring operational excellence through the development and implementation of standard operating procedures (SOPs).
  • Ensure compliance with regulatory requirements, particularly for affordable housing, while maintaining high standards for conventional properties.
  • Drive initiatives to enhance service delivery, reduce operational costs, and increase tenant satisfaction across all properties.
• Procurement & Vendor Management
  • Oversee procurement activities to ensure cost-effective purchasing, manage vendor relationships, and implement efficient supply chain practices.
  • Negotiate and maintain contracts with vendors and service providers to ensure quality service and cost optimization.
• Training & Development
  • Develop and oversee comprehensive training programs for property management staff to ensure consistent service quality and operational competence.
  • Provide mentorship and guidance to on-site teams, supporting their professional growth and aligning them with the company’s objectives.
• Process Improvement & Innovation
  • Identify areas for operational improvement and implement solutions to increase efficiency and effectiveness.
  • Introduce and manage property management technologies and best practices to optimize operations across the portfolio.
• Collaboration & Cross-Departmental Coordination
  • Serve as a partner and key liaison between Property Management, Asset Management, and Development teams to align operational and financial goals.
  • Work with the Asset Management team to implement strategies that enhance asset performance and ensure goals are met.
• Budgeting & Financial Management
  • Assist in the creation and management of annual operating budgets, ensuring alignment with organizational objectives and supporting teams through the use of budgeting software.
  • Track financial performance of the properties along with Asset Management and Property Management, identifying needs for training and more efficient processes.
• Regulatory Compliance & Risk Management
  • Ensure compliance with all applicable regulations, particularly for affordable housing, while maintaining a high level of operational standards across the portfolio.
  • Implement risk management practices to minimize liabilities and ensure property safety and compliance.
  • Itemize and track asset licenses and certificates, and oversee the notification process for renewals and reinspections related to these items.

Skills:

• Strong leadership skills, with proven experience in driving operational performance and leading large teams.
• Deep knowledge of property management practices, financial management, and regulatory compliance.
• Proven ability to implement process improvements and drive innovation.
• Strong procurement and vendor management skills, with experience in cost control and contract negotiations.
• Demonstrated success in training and developing high-performing teams.
• Excellent communication, problem-solving, and organizational skills.