What are the responsibilities and job description for the Body Shop Customer Service Specialist - Automotive position at Hoselton Auto Mall?
Are you looking to join a great team and company? Then look no further than Hoselton Auto Mall!
We are looking for a Full Time Customer Service Specialist to join our Collision Center Team!
- Full-Time Schedule: Monday - Friday 8am-5pm
- Compensation: $35,000 - $45,000
Why would you want to join Team Hoselton?
- We have a great team!
- This is a excellent opportunity to gain experience in automotive body shop industry with opportunity for advancement!
- There is always tons to do so you won't be bored!
- We've been in business serving the Rochester communities for over 100 years!
You Must...
- Be motivated with a positive attitude
- Be able to work independently to prioritize workload
- Be flexible and a good communicator
- Be at least 18 years old and eligible to work in the U.S.
- Have a valid drivers license with an acceptable driving record
We offer......
- Medical insurance as low as $11/week, dental as low as $4/week and vision as low as $1/week
- $500 employer sponsored FSA benefit card
- Generous Paid Time Off & Holidays!
- 401(k) retirement plan (with profit sharing & employer match)
- Group Life & Disability Insurances
- The chance to give back and work for a company that is active in the community through various events like Angel Trees, Day of Caring, Food Drives, School Supply Drives, and more!
- Discounts on CARS, parts, service!
- This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
- See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE
Hoselton Auto Mall is an equal opportunity employer.
POSITION SUMMARY
A Body Shop Customer Service Specialist is responsible for office support in our Collision Center and is a perfect position for someone interested in becoming a damage appraiser in the future.
DUTIES AND RESPONSIBILITIES
The Body Shop Customer Service Specialist is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
- Greeting customers upon arrival
- Incoming and outgoing telephone calls
- Email correspondence
- Booking and closing repair orders
- Cash-out customers
- Writing purchase orders
- Calling insurance companies regarding payments owed
- Matching insurance estimates to our CCC One estimating system
- Learn Rome Management computer system
- Learn Dealer operating computer system
- Perform other duties and responsibilities as needed
EXPECTATIONS
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers
- Adhere to Company Policies and Procedures, including the dress code and safety standards
- Perform duties as workload necessitates
- Maintain a positive and respectful attitude
- Communicate regularly with supervisor about department issues verbally and/or in written form
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Consistently report to work on time prepared to perform duties of the position
- Strive for harmony and teamwork within the department and between other departments
- Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
- Listen actively to understand others completely
- General housekeeping – maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
- Detail-oriented, dependable, and willing to learn in a fast-paced environment
- Automotive related experience is helpful
- Ability to multi-task and prioritize workload
- High motivation, work ethic, and enthusiasm
- Professional appearance and attitude
- Must possess excellent verbal and written communication skills
- Some computer knowledge and/or experience
- Must be at least 18 years of age and eligible to work in the U.S.
- Must be able to pass a drug test
- Acceptable driving record and valid NYS driver’s license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand, walk, sit
- Climb, balance, stoop, kneel, crouch
- Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
- Use physical and manual dexterity
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise and vibration
- Moderate exposure to fumes (e.g., exhaust fumes and paint)
- Moderate dust
- Extreme exposure to moving mechanical parts and vehicles
- Moderate heat and/or cold
- Other hazardous and non-hazardous materials
- Use computers and office equipment as part of their daily functions
WORK SCHEDULE
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. Part time employees are regularly scheduled for anything less than 40 hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.
Salary : $11
